Head of Regulatory Compliance & Quality

About THG Fulfil

THG Fulfil is a fulfilment solution provided by THG Ingenuity that offers warehousing, fulfilment, and courier management services for e-commerce businesses. We help brands with their digital growth by connecting them with customers worldwide, focusing on cost-effective solutions and customer satisfaction.

Key aspects of THG Fulfil:

Global Fulfilment:

We offer solutions for brands to reach customers internationally, leveraging automation and proprietary software.

Warehousing and Automation:

THG Fulfil's extensive warehouse automation solutions, like the use of AutoStore and Geek+ Goods-To-Person robots, enable efficient movement of goods.

Courier Management:

We provide a sophisticated courier management system to ensure timely and reliable delivery.

Customer Experience

THG Fulfil prioritises customer experience, with a focus on providing seamless, efficient, and positive interactions throughout the fulfilment process.

About the Role

The Head of Regulatory Compliance & Quality is THG Ingenuity's senior authority on global product compliance, product safety, and quality assurance across all product categories. Operating at the intersection of Legal, Fulfilment, Commercial and Operational teams, the role provides strategic leadership to protect legal, commercial and reputational interests while enabling compliant, scalable, and commercially viable growth.

Sitting centrally within the Legal team, the role ensures regulatory robustness, governance, and defensibility of THG's activities. Through a dotted-line relationship into Fulfilment leadership, it also shapes operational execution, warehouse standards, product handling practices, and global market readiness.

This leadership role fosters a culture of practical compliance, balancing regulatory obligations with commercial agility, enabling teams to operate safely and efficiently within complex global frameworks.

Key Responsibilities

Strategic Leadership & Governance

• Define and lead THG Ingenuity's global Regulatory Compliance & Quality strategy across all categories: food, supplements, beauty, medical/licensed products, FMCG, electricals, toys, textiles, homewares, and general merchandise.
• Establish a unified compliance governance model within Legal, with mechanisms to ensure strong alignment with Fulfilment operations.
• Act as senior adviser to executive leadership on regulatory risk, market access, product safety, and quality strategy.
• Ensure THG Ingenuity remains audit-ready for MHRA, BRC, GMP/GDP, ISO, customer audits, and regulatory inspections.

Regulatory Compliance Oversight

• Oversee compliance across UK/EU/US/APAC including food law, cosmetics regulations, REACH/CLP, electrical/electronic safety, toy/textile standards, packaging & EPR, import/export requirements and marketplace obligations.
• Act as WDA(H) Licence Holder and GDP Responsible Person, ensuring compliance with MHRA expectations for medicinal categories.
• Sign off regulatory documentation including technical files, PIFs, safety assessments, labels, claims, test protocols, certifications, and risk assessments.
• Provide clarity, interpretation and pragmatic application of regulatory requirements to internal teams and clients.

Responsible Person Capability

• • Act as the named Responsible Person (RP) on the WDA, with ultimate accountability for GDP compliance, MHRA liaison, and the quality and integrity of medicinal products at the Manchester site.
  • Provide expert oversight of pharmaceutical supply chain, quality systems, and regulatory requirements, with authority to make critical decisions to safeguard patient safety and product quality.

Product Quality & Operational Excellence

• Lead development and continuous improvement of QMS across fulfilment centres and Ingenuity operations.
• Oversee product testing programmes, quality standards, inbound/outbound processes, and operational product-handling expectations.
• Drive a culture of product quality, operational accuracy, and risk awareness across fulfilment networks.
• Maintain executive alignment with COO and provide regular reporting on partnership performance, pipeline, and strategic impact.

Supplier & Manufacturing Compliance

• Lead supplier assurance programmes across all product categories including audits, onboarding, technical reviews, and ongoing compliance monitoring.
• Ensure full alignment of manufacturing partners, laboratories and suppliers with THG's compliance and quality standards.
• Oversee corrective actions, escalations and performance improvement initiatives.

Governance, Risk, Incident & Crisis Management

• • Own THG's product safety and compliance risk frameworks, including enterprise-level risk registers.
  • Lead investigations, recalls, withdrawals, incident reporting, CAPAs, and interface with regulators where required.
  • Provide risk-based decision-making that balances regulatory obligations with commercial implications.

Commercial, Client & Tender Leadership

• • Act as the senior compliance and quality contact for major B2B clients, Ingenuity brands, and regulated industry partners.
  • Lead regulatory and technical inputs into public sector tenders (including NHS), global brand RFPs/RFQs, and regulated-category bids.
  • Educate clients on THG's compliance capability, support onboarding of complex categories, and guide feasibility/go-no-go decisions.
  • Partner with Legal, Commercial and Client teams to negotiate compliance clauses, product safety responsibilities, and quality SLAs.

Team Leadership & Development

• • Build and develop a multidisciplinary Regulatory, Quality & Compliance team spanning consumer goods, food, pharmaceuticals, beauty, electricals, and general merchandise.
  • Create a culture of cross-functional collaboration, pragmatic problem solving, and commercially aware compliance delivery.
  • Oversee prioritisation, resource planning, and continuous improvement of compliance workflows.

Cultural Requirements & Ways of Working

• Operate with a commercial mindset, enabling growth while ensuring regulatory defensibility and product safety.
• Promote a culture where teams respect regulatory boundaries while being empowered to find efficient, client-friendly solutions.
• Model collaborative behaviour across Legal, Fulfilment, Commercial, Operations, Tech and Supply Chain teams.
• Champion data-driven decision making and structured risk tolerance discussions.

Skills & Experience Required

• Extensive experience across multi-category regulatory frameworks (food, beauty, pharmaceuticals, electricals, toys/textiles, FMCG, general merchandise).
• Proven leadership of multi-disciplinary compliance/quality teams in a global, high-volume environment.
• Experience as WDA(H) Licence Holder or senior GDP/RP-level pharmaceutical compliance leader.
• Demonstrated success in supporting large-scale tenders, regulated bids and complex client onboarding.
• Strong stakeholder communication with a commercial, solutions-oriented approach.
• Deep knowledge of QMS, product testing, product safety laws, operational quality, and global market regulatory requirements.