Vehicle Technical Advisor

On-site in Oldbury·Full-time·Added yesterday (last checked 10 Nov)

The AA

205 open roles

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Our summary

Salary: £35,000 a year
About £2,390 a month after tax.
Work mode: On-site, Oldbury
Contract: Full-time
Holiday: 25 days holiday + bank holidays
Pension: Up to 7% employer pension

Skills

Nice to have

Customer Service

Requirements

What we're looking for

Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.

Nice to have

A Fixer/Problem Solver You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them
Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends

Pay & benefits

What you'll get

Driven by People, Rewarded by Benefits

We believe in rewarding our people. That's why we offer a comprehensive benefits package including;

25 days' annual leave plus bank holidays, the option to buy additional holiday
Up to 7% employer pension contribution
Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance
24/7 GP access and wellbeing support for you and your family
A wide range of employee discounts, including our popular car salary sacrifice scheme

The role

Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.

What you'll do

As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.

The Technical Advisor, your role involves providing essential technical support, advice, and repair fixes to our customers. Your expertise ensures that we only attend vehicles in a genuine breakdown scenario.
Your expertise ensures efficient communication and effective resolution of breakdowns for our customers.
You’ll be meticulously recording data on the relevant databases. This accurate information will contribute to detailed management insights and facilitate efficient decision-making. You must be computer literate and confident using various systems.
You’ll be confident in providing advice, simplifying information so the customer understands and providing excellent customer service.
As a target driven individual you’ll be focussed on achieving results.

This is the job

Salary: £35,000.pa plus benefits

Shifts: Between 0700 – 2000 Monday to Sunday.

Location: Oldbury Office, On Site Working

About The AA

In their own words

About the company & team

We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.

At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do their best work.

Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed.

All open roles at The AA