Cyber Operations Lead

·       5+ years in security operations within an MSP/MSSP or equivalent multi-client environment.

·       3+ years leading engineers or analysts, including performance and development responsibility.

·       Track record running major security incidents end-to-end, including executive-level communication.

·       Operational experience with Zscaler (or equivalent SSE/zero trust platform) is a strong advantage.

·       Desirable: Zscaler professional-level certification (ZIA/ZPA), SC-300, AZ-500, ISO 27001 Lead Implementer, CISSP or CISM.

·       Essential (or equivalent experience): Microsoft SC-200, plus an incident response credential such as GIAC GCIH.

We offer a competitive salary package, including performance-based incentives, to reward your hard work and achievements.

-          Private Healthcare

-          Life insurance

-          Healthcare cash plan

-          Pension

We believe in investing in our employees' professional development. You will  have your own individual development learning paths with access to various training material and ongoing career advancement opportunities.

The Role

SysGroup is hiring a Cyber Operations Lead, based in Edinburgh, to head the day-to-day delivery of our cyber security managed services. This is the senior operational leadership role in the Cyber Security team under our 2026 operating model: you own the SOC service, lead the security engineers and analysts, and act as the escalation point for major security incidents across our client base.

This is a leadership and delivery role. You will run the operation, develop the people and own the service - including operational delivery of our Zscaler zero trust estate.

·       Lead, coach and develop the cyber operations engineers and analysts - 1:1s, development plans, hiring and succession.

·       Own capacity, shift and on-call planning for a 24/7 security service.

·       Set and track the team's certification and capability plan against the SysGroup role framework.

·       Own operational reporting: client-facing security reports, KPIs and continual service improvement.

·       Own SOC/SIEM service delivery: detection coverage, use-case tuning, triage quality and shift handovers.

·       Act as major incident lead for security events: containment, client communication and post-incident review.

·       Own the vulnerability management lifecycle across managed clients: scan, triage, remediate, report.

·       Set the standard for EDR and security tooling configuration, health and response playbooks.

·       Own operational delivery of the Zscaler zero trust estate (ZIA/ZPA): onboarding, policy lifecycle, tuning and upgrades.

·       Support Risk & Compliance engagements (ISO 27001, Cyber Essentials Plus) with operational evidence.

·       Embed AI-assisted workflows (triage, enrichment, reporting) into the SOC and measure the gains.

Key Responsibilities