PL.73701.Support Worker Temporary Accommodation

Fixed Term Maternity Cover Support Worker Temporary Accommodation £33,119.00 -£36,581.00 per year plus shift enhancement payments. Fixed Term from November 2026 until September 2027, 37 hours per week covering between 8am and 9.30pm, 7 days a week, 365 days a year. This is an exciting opportunity to play a pivotal role in the new Temporary Supported Accommodation, for people experiencing homelessness, provided by Swansea Council's Housing Service.

About the service

Swansea Council's Temporary Supported Accommodation provides accommodation and support for people experiencing homelessness. Our service will run across a 24-hour period 365 days a year.

About the job

As a Support Worker of Temporary Accommodation, you will:

• Provide advice and support on a range of issues faced by residents of the scheme as part of a pathway of support provision from point of homelessness crisis to move on to settled accommodation

• Conduct support needs and risk assessments for residents and determine individual requirements

• Develop high quality, person-centred, holistic support plans

• Provide sessions and diversionary activities to boost opportunities and reduce isolation

• Provide excellent customer service, listening and empathising with residents and showing a desire to help

• Contribute to the ongoing development of Temporary Supported Accommodation scheme(s) and homelessness services.

What are we looking for?

• A dynamic, self-motivated and organised individual who is committed to making a real difference.

• A strong communicator and problem solver, able to handle difficult and sometimes volatile situations should they arise.

• Proven experience of working within the social housing sector

• Experience of working in supported accommodation and/or support services which align with the Housing Support Grant guidelines and outcomes framework would be an advantage.

You are welcome to contact Sian Landon, Supported Accommodation Manager, to discuss the opportunity further before you apply. Please email sian.landon@swansea.gov.uk

https://www.swansea.gov.uk/media/29676/Llety-Dros-Dro-Gweithiwr-Cymorth_Support-Worker-Temporary-Accommodation_CY_EN/pdf/b5LLETYD1.PDF?m=1790583830960

***Please submit a cover letter explaining how you meet the requirements of the role, listed in the person specification contained in the link below. It is important that you submit this information to be considered to be shortlisted for interview to showcase your knowledge, skills and experience appropriately.***