Bank Support Worker

The starting hourly rate for this role is £17.49 per hour (inclusive of 15% annual leave entitlement and pro rata to £28,546 per annum).

Please be aware that unfortunately this role is not eligible for visa sponsorship at this time.

We are recruiting a bank Support Worker for our Rodney House Supported Living homes in Walton on Thames, and the great news is that you don't need any formal qualifications to apply for our Support Worker positions, you simply need to have the right qualities!

This role involves providing direct and intimate personal care (such as washing, dressing, and toileting) to female service users. Due to the privacy and decency needs of the individuals we support, we require a female member of staff for this position.

We are looking for people who are motivated and committed to improving the lives of others and who have a desire to empower and promote independence. This role will enable you to have a significant positive impact on the lives of our residents and is extremely rewarding.

• 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service (pro-rated for part time opportunities)
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension 
• Up to 5 days of carer’s leave and 2 paid volunteering days per year 
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing 
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

In addition to the above, we also offer our Support Workers the following:

• Weekend and Bank Holiday Enhancements – 50% extra pay per hour worked – totalling to £21.40 per hour.
• Sleep-in Enhancement - £45 per sleep-in
• The opportunity to gain professional social care qualifications, including The Care Certificate
• Free on-site parking for staff
• All training hours are paid
• DBS check paid for by Surrey County Council
• A thorough induction and shadowing with experienced team members to ensure you have all the skills you need to succeed

An interest and desire to support people with learning disabilities is essential for anyone interested in this role but prior experience working within social care is not, as full training will be provided.

As a Support Worker your main responsibility will be working with and supporting Adults with learning difficulties to create positive outcomes and promote independence. You will undertake direct practical interactions with service users; including cooking, personal care and engaging with the wider community. For those residents you are supporting, you will also engage planning, implementation and delivery of care plans.

Aside from direct support for our residents, you will also have a the responsibility of organising shifts and communicating with colleagues to plan and coordinate activities. You will also have the duty of working in partnership with other agencies, creating reports and attending and contributing to reviews as required.

You will receive Full Induction Training (including mandatory training), as well as the opportunity to undertake further Personal Skills Training under regular staff supervision. 

You don’t need any formal qualifications to apply for Support Worker positions; you simply need to have the right qualities and behaviours:

• Knowledge and sensitivity to the needs of people with learning disabilities, ensuring a compassionate and supportive approach.

• A willingness to encourage and support people with learning disabilities to access activities and facilities in the community.
• Respect for the cultures and beliefs of the people we support.
• An ability to stay calm and positive in challenging situations, adapting to different circumstances while maintaining a focus on the needs of the people you support.
• The resilience and emotional intelligence to handle challenging situations. Every day is different and can throw up its own challenges and pressures. You need to be adaptable but able to follow guidelines with a consistent, person-centred approach.
• A flexible attitude, both to the level of care required by the people we support as well as the time requirements of the role.

Due to the needs of our home residents, possession of a full UK driving licence and the willingness to drive is an essential requirement for this role. You don’t need to own your own vehicle but a Licence is essential for you to be able to use one of our fleet of cars to support our residents in their activities outside of the homes.

Please note that the successful applicant must be available to commence employment on or before 31st January 2027.

As part of the application process, you will be asked to upload your CV and answer the following application questions:

1. Looking at our advert, and considering the Council’s commitment to ensuring that “no one is left behind”, please tell us what it is about the role that has motivated you to apply?
2. Please tell us about the relevant experience or transferable skills you have that you can bring to this role?
3. What three qualities do you have that would make you a good Support Worker and how do these qualities support Surrey County Council’s culture of collaboration, inclusivity, and adaptability?

Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey.

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For an informal discussion please contact Bibi Jaufaurally on 01932 241219 or at bibi.jaufaurally@surreycc.gov.uk. 

The Job advert closes at 23:59 on 11/11/2026. Applications will be considered, and interviews held, on an ongoing basis.

We look forward to receiving your application, please click on the apply online button below to submit.

Surrey County Council is undergoing Local Government Reorganisation and will move to new authorities in April 2027. This role is currently employed by Surrey County Council and will remain so until then. If you are employed by Surrey County Council on 1st April 2027, your employment will transfer under TUPE arrangements to one of the new councils, with your current terms and conditions protected. The provisional allocation for this post is East Surrey Council, subject to final confirmation through the wider transition process later this year. Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council. 

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview.   

Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.  

Contract: Bank N/A

Working hours: Casual

• BM-2021-122 - PS5 - Support Worker.pdf - Support Worker - Job Description