Telesales Representative (Inquiries)

Telesales Executive - Inbound, Guiseley (Leeds)

The role

As our Inbound Telesales Executive, you'll be the first voice our customers hear. You'll handle warm, high-value enquiries from our marketing channels, understand what each customer needs and book them in with one of our field surveyors. There's no cold calling. Every person you speak to has already shown an interest in Stiltz.

About Stiltz Homelifts

Stiltz Homelifts designs and installs compact homelifts that help people keep living safely and independently in the homes they love. Our customers often contact us at an important moment in their lives. Our sales team makes sure every conversation is helpful, honest and easy.

• Turn inbound enquiries into confirmed appointments for our field sales team

• Qualify each customer's needs so they're matched with the right field sales representative

• Book surveyor appointments, checking diaries and coverage areas to offer the earliest suitable date

• Follow up previous and dormant enquiries to uncover renewed interest

• Manage a live pipeline of leads and keep everyone moving forward

• Offer extended warranty and service packages to existing customers

• Keep accurate records in our customer relationship management (CRM) system

• Pass any service or technical queries to the right team quickly

Schedule: 37.5 hours per week, office based

Job Type: Full-time, permanent

What you'll bring

• Proven experience in telesales, inbound sales or appointment setting within a target-driven, business-to-consumer (B2C) role

• Confidence on the phone and the ability to build rapport quickly

• A consultative approach to qualifying leads and matching needs to the right solution

• Strong organisation skills across diaries, pipelines and follow-ups

• Accuracy and care when recording customer information

It would be great if you also have

• Experience supporting or working alongside field sales teams

• Experience using a CRM system