Central Reservations Agent

On-site in Saint Austell·Full-time·Added today (last checked 11 Nov)

St Austell Brewery

55 open roles

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Our summary

Salary: Up to £25,305 a year
About £1,810 a month after tax.
Work mode: On-site, Saint Austell
Contract: Full-time
Closing date: Apply by Tuesday 24 November
Commute: Cycle to work scheme

Skills

Pay & benefits

What you'll get

Competitive bonus scheme with quarterly and super yearly payment opportunities
Pension Scheme - 4% Employee and Employer or increase to 5%
Have a voice in shaping our workplace through employee-led forums and working groups, influencing policies, and initiatives
30% discount on food & drink within our managed pubs
30% off in our Visitors Centre shop including brands like Yeti, St. Eval, Atlantic blankets
50% discount on accommodation within the managed estate
Cycle to work scheme
Westfield Health cash plan - Claim money back for Dental, Eye Care, Physio etc.
Westfield Rewards - Shopping rewards

The role

At St Austell Brewery, we take pride in our high-quality portfolio of Pubs and Inns. They each have a personality of their own and are found located in prime locations across the South West, from Bristol to the Isles of Scilly.

We have an exciting opportunity for a Central Reservations Agent to join our Central Reservations Team. Our Central Reservation Agents play a crucial role in delivering experience that delight our guests. You will demonstrate a confident approach to selling hotel facilities, converting sales into reservations, while building strong relationships and solving problems.

How you'll work

The Central Reservations department is open from 8.30am to 7pm, Monday to Friday, Shift patterns are varied and will culminate in 35 hours per week.

About You

Excellent communication skills with a professional telephone manner.
Experience of working in a call centre or hospitality environment.
Excellent organisational skills, strong attention to detail, and an ability to effectively prioritise and manage competing priorities.
A problem solver, you are unflappable and stay calm under pressure. You are flexible and comfortable working within a fast-paced environment.
A team player who works well with others.
You have previous experience in a similar role, preferably in a call centre or in a hospitality setting. An understanding of hotel property management systems is beneficial, but not essential.

Experience more Opportunity

Fantastic training & career development opportunities
Access to Thrive, our learning platform packed with training, resources and development opportunities,
Clear career pathways designed to help you grow

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity.

We also welcome requests for flexible working.

We want our recruitment process to be accessible to everyone. If you require any reasonable adjustments, such as:

Alternative application formats
Additional time during assessments
Accessible interview locations
Support with communication needs
Assistance with travel arrangements

Please contact us and we'll be happy to discuss how we can support you.

Early applications are encouraged as we'll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won't be accepted, nor the fees associated with them.