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Service Design Lead - ITSM Platform

Hybrid in Glasgow·Full-time·Added yesterday (last checked 29 Oct)

SSE

209 open roles

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Our summary

Salary
£51,600 - £77,400 a year

About £3,370 - £4,620 a month after tax.

Work mode
Hybrid, Glasgow
Contract
Full-time
Experience
Senior level
Commute
Cycle to work scheme

Skills

Requirements

What we're looking for

  • Extensive experience designing, governing and supporting enterprise-scale ServiceNow platforms.
  • Strong knowledge of ServiceNow configuration, data models, integrations and release management practices.
  • Proven experience delivering out-of-the-box led solutions and improving platform sustainability.
  • Experience leading technical design reviews and providing assurance across complex change initiatives.
  • Strong understanding of ITSM, ITIL and ServiceNow platform lifecycle management.
  • Excellent stakeholder management, communication, analytical and problem-solving skills.

Pay & benefits

What you'll get

Salary: £51,600 - £77,400 + performance-related bonus and a range of benefits to support your finances, wellbeing and family.

Working Pattern: | Permanent |Full Time

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

The role

The Service Design Lead - ITSM Platforms provides technical leadership for SSE's ServiceNow platform, defining design standards and governance that ensure solutions are scalable, sustainable and aligned to an out of the box first approach. Working with product owners, development teams and delivery partners, the role drives design assurance, platform health and continuous improvement across the ServiceNow estate.

What you'll do

  • Define and maintain ServiceNow platform design standards, configuration guardrails and architectural principles.
  • Lead technical design assurance reviews for major platform changes, enhancements and new capabilities.
  • Champion an out-of-the-box first approach, minimising customisation and reducing technical debt.
  • Provide technical leadership and guidance to product owners, module owners, developers and delivery partners.
  • Drive platform health, upgrade readiness and continuous improvement across the ServiceNow estate.
  • Represent platform design decisions and provide technical assurance within governance forums and transformation programme

How you'll work

Base Location: You'll be expected to spend 50% of your working week in one of the following locations : Glasgow, Perth, Reading or Havant

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

Hiring process

SSE publishes a four-stage company-wide process: online application, shortlisting, interviews, and decision & offer, with selection methods (interviews, assessment centres, online testing) varying by role 1 interview

  • Online testing may include ability, situational judgement or psychometric tests, taking around 30-45 minutes.
  • Assessment centres may be in person or online and can include group discussions and interviews.

About SSE

Industry
Energy

In their own words

About the company & team

SSE has a bold ambition - to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.

Additional information

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact David.Brickell@sse.com / 01738 275 846 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

All open roles at SSE

Location

SSE · PO6 1UJ

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