Receptionist in Manchester

Receptionist

Spire Manchester Hospital has an exciting opportunity for a professional and customer-focused Receptionist to join our friendly and experienced team on a full-time, permanent basis.

Your responsibilities will include, but are not limited to:

• Welcoming, registering and directing patients, consultants and visitors in a warm, caring and professional manner.
• Admitting and discharging patients in accordance with hospital procedures.
• Operating the hospital switchboard and responding to calls and enquiries promptly and professionally.
• Entering inpatient and day-case bookings accurately onto the hospital's computer systems.
• Maintaining admission lists and liaising with nursing colleagues regarding patient admissions.
• Processing patient charges and collecting payment information accurately and securely.
• Completing general administrative duties, including issuing visitor badges, booking taxis and checking relevant reports.
• Ensuring reception areas remain clean, presentable and well organised.
• Maintaining the confidentiality of patient, consultant and colleague information in accordance with data protection requirements and Spire policies.

• 37.5 hours per week
• Monday to Friday, working shifts between 7:30am and 8:00pm
• Occasional weekend working will be required
• Flexibility is essential to meet the needs of the department

Contract type: Permanent, full-time
Salary: £24,882 per annum

As a Receptionist, you will be the first point of contact for patients, consultants and visitors. You will provide a warm and professional welcome while delivering an efficient administrative service and maintaining complete confidentiality at all times.

We are looking for someone who has:

• Previous experience in a reception, administration or customer-facing role.
• Excellent interpersonal and communication skills.
• A confident and professional telephone manner.
• Strong customer service skills and the ability to handle challenging situations appropriately.
• Good IT skills, including experience using Microsoft Office.
• Excellent attention to detail and a methodical approach to work.
• The ability to work effectively both independently and as part of a team.
• A professional appearance and the ability to handle sensitive information with tact and discretion.
• Previous reception experience within healthcare would be advantageous but is not essential.

We are extremely proud of our heritage in private healthcare and our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference. It is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We reserve the right to close this vacancy before the advertised closing date if we receive a sufficient number of applications. We therefore encourage you to submit your application as soon as possible.

For us, it's more than just treating patients; it's about looking after people.