Receptionist

Mental Health & Wellbeing

Holiday

Other Leave

Key Responsibilities

• Manage front-of-house operations across multiple business receptions
• Provide a warm, professional welcome and deliver an excellent customer experience to all
• Coordinate booking and use of multiple meeting rooms for hire
• Support day-to-day building operations and handle general administrative tasks
• Maintain accurate records and financial processes using in-house systems
• Collaborate with colleagues to uphold Somerset House's mission and values.

Skills & Expertise

Experience

• Experience in a similar reception or front-of-house role
• Experience delivering excellent customer experience
• Experience of general administrative tasks, including financial processes and answering queries
• Experience using in-house databases & CRM systems.
• Some Experience in meeting rooms and/or events management
• Experience in sales (desirable)

Skills

• Strong customer focus, with professional and friendly approach
• Excellent written and spoken communication skills
• Strong IT skills, including working knowledge of MS Office applications and spreadsheets, and ability to learn new systems and software quickly
• Ability to prioritise competing tasks in a busy environment
• A proactive approach to problem solving, with the ability to identify issues before they arise
• Interest in the creative arts
• Commitment to Somerset House's mission, values and goals
• Flexibility and adaptability to change.