Senior Delivery Lead

Client services

London

• That if a job is worth doing, it's worth doing properly
• That work should be fulfilling but can also be fun
• That kindness matters and should be extended to employees and clients alike
• That by being trusting and trustworthy as an organisation and as individuals we can dispense with tedious bureaucracy and rules.

• Have delivered projects within the public sector or retail, including working with senior stakeholders.
• Have led projects for external clients in a consultancy or professional services setting, holding the client relationship alongside the delivery and working within the commercial and contractual terms of an engagement.
• Proven ability to work in a programme with scaled Agile practices across multiple workstreams, managing dependencies and coordinating cross-team sprints (e.g. SAFe, LeSS, or Scrum at Scale).
• Experience leading projects through the full delivery lifecycle from discovery and initial scoping, through build and release, to live support.
• Experience facilitating Agile ceremonies (stand-ups, planning, reviews, retrospectives) and coaching teams on Agile practices and driving continuous improvement, both in the team and in your own ways of working.
• Strong experience with Agile metrics analysis and process optimisation and implementing improvements.
• Skilled at supporting backlog management, user story refinement, and acceptance criteria definition.
• A track record of improving team velocity and delivery predictability.
• Experience with Agile tools and reporting, such as Jira and Confluence.
• Familiar with how AI tools are changing the way software teams work, and can factor this into planning, estimation, and ways of working.

• Comfortable taking the initiative and working with ambiguity and being curious.
• Excellent facilitation and conflict resolution skills, able to adapt to the needs of diverse teams and audiences.
• Strong stakeholder management across diverse audiences, and comfortable presenting to senior and C-level stakeholders.
• Ability to influence without direct authority.
• Clear, concise written and verbal communication, including an ability to explain technical concepts to people with diverse backgrounds in a way that's meaningful to them.
• Ability to build relationships with across all teams, technical and business to drive delivery outcomes.
• Curious about emerging technologies, particularly AI, and bring a considered, practical view on how they can improve delivery outcomes.
• Understand the commercial dynamics of client engagements and can balance client outcomes with Softwire's business interests.

• Base salary is based on experience in role and ranges from £67,700 to £88,700
• You can expect to receive an average of £9,500 and £13,000 in profit share depending on your experience and company performance.
• Pension: Additional 5% of salary

Additional benefits

• 25 days annual leave (with the option to buy 10 and sell 5)
• 3.5 days additional days off for company-wide morale activities
• AIG income protection
• Travel card loan scheme
• Zero emission car scheme
• Cycle to work scheme
• Enhanced maternity/paternity pay
• Time off for charitable activities
• Sabbatical available on request
• Payroll charity donations
• Headspace plus
• Free annual eye test
• Long service awards
• Flexible working options and patterns
• (Flexible Working: The role is suitable for people who want to work 4dpw)
• (Hybrid Working: Generally able to work at least 2dpw from home)