Delivery Lead

Client services

London|Cambridge

• That if a job is worth doing, it's worth doing properly
• That work should be fulfilling but can also be fun
• That kindness matters and should be extended to employees and clients alike
• That by being trusting and trustworthy as an organisation and as individuals we can dispense with tedious bureaucracy and rules

• Lead a team of eight rebuilding the purchase and claims journey for a large insurer, taking increasing conversions, with compliance and the operations floor bought into every change
• Take a smart metering data platform for an energy supplier from a two page brief to a live service, coordinating three delivery teams and a hardware partner, and helping the client work out which of their legacy reports are worth migrating
• Pick up a programme that has lost its sponsor's confidence, find out what has actually gone wrong, and rebuild trust with a plan the client believes and reporting they can check.

• Have delivered projects within at least one of the following: Financial Services and Insurance, Energy and Utilities, or Healthcare; including working with senior stakeholders
• Have led projects for external clients in a consultancy or professional services setting, holding the client relationship alongside the delivery and working within the commercial and contractual terms of an engagement
• Have led projects that span the full business change lifecycle, not just the technology build, but the people, process, and organisational change needed to make it stick
• Have experience in process analysis and optimisation including techniques such as Value Stream Mapping to identify waste and drive meaningful improvements
• Have worked across programmes involving multiple teams, using scaled agile approaches such as SAFe, LeSS, or Scrum at Scale. Are familiar with lean/agile techniques tools and principles
• Have a history of solving problems, managing risks and overcoming challenges
• Have worked in multidisciplinary teams, including directly with developers and designers
• Are familiar with how AI tools are changing the way software teams work, and can factor this into planning, estimation, and ways of working
• Show evidence of a dedication to continuous improvement - both supporting/coaching a team and in your own ways of working

• Are comfortable taking the initiative and working with ambiguity
• Can communicate clearly including an ability to explain technical concepts to people with diverse backgrounds in a way that is meaningful to them
• Are interested in and familiar with how software is built and delivered, including knowing when things are technically easy or difficult. Have an equal interest in how business change is run to ensure technology projects are successful and vice versa.
• Are curious about emerging technologies, particularly AI, and bring a considered, practical view on how they can improve delivery outcomes
• Understand the commercial dynamics of client engagements and can balance client outcomes with Softwire's business interests

• Have experience in understanding clients needs and prioritising them into user stories
• Have worked in other delivery roles such as product ownership, business analysis or technical roles
• Have contributed to proposals or pre-sales activity, including scoping, estimating, or shaping how a project would be structured and delivered

• Base salary is based on experience in role and ranges from £58,100 - £65,600.
• You can expect to receive an average of between £5,750 and £7,500 in profit share depending on your experience and company performance.
• Pension: Additional 5% of salary

Additional benefits

• 25 days annual leave (with the option to buy 10 and sell 5)
• 3.5 days additional days off for company-wide morale activities
• AIG income protection
• Travel card loan scheme
• Zero emission car scheme
• Cycle to work scheme
• Enhanced maternity/paternity pay
• Time off for charitable activities
• Sabbatical available on request
• Payroll charity donations
• Headspace plus
• Free annual eye test
• Long service awards
• Flexible working options and patterns
• (Hybrid Working: Generally able to work at least 2dpw from home)