Customer Service Agent

Additional Information

About us

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Company Description

Job Description

Are you a talent in customer service and sales? At SIXT, you can fully showcase your strengths. You'll ensure customer satisfaction, manage our vehicle fleet, and take on a variety of tasks in the branch. Everything you need to know about our vehicles, you'll learn with us. Benefit from great development opportunities and a basic salary of £14,700

Please note this is a part-time position working 20 hours a week

YOUR ROLE

• You are the first point of contact for our customers, friendly, professional and passionate about sales and service

• You impress with tailored offers and make every customer interaction a special experience

• You handle rental agreements and customer inquiries, organised, service-oriented and always with a smile

• You will confirm any damage with customers, ensuring they sign the necessary documents and notify the Branch Manager

• You'll assist in refuelling vehicles, supporting efficient branch operations while representing the premium SIXT brand

• You'll support in preparing, cleaning, and valeting vehicles to maintain the highest standards for our customers

YOUR SKILLS

• Sales Mindset You love sales and are passionate about service and customer support

• Customer Focus You have experience in direct customer contact, ideally in service, tourism or sales

• Communication You are communicative and articulate in English

• Flexibility You are flexible, team-oriented and bring full energy to shift work, including weekends and holidays

• Driving Experience You hold a valid driver's licence with at least 12 months of driving experience

WHAT WE OFFER

• Top-Tier Pay Structure Earn a competitive salary regardless of gender or background, Secure your future with enrolment in SIXT's pension scheme

• Generous Time Off Enjoy 22 days of annual leave, plus bank holidays (pro rota)

• Training & Professional Development Benefit from paid training sessions and a variety of development opportunities to grow your career

• Wellbeing Support & Life Assurance Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance

• Family & Employee Assistance Benefit from family-friendly policies and receive support through our Employee Assistance Programme