Damage Claims Agent

Additional Information

About us

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Job Description

The Damage Claims Agent manages vehicle damage cases from incident report to repair completion and handover to the Billing & Recharge team. You will coordinate repairs, gather evidence, and communicate with customers, drivers, bodyshops, and internal teams to ensure efficient and cost-effective vehicle return to service. If you thrive in a dynamic environment and enjoy problem-solving, join Team Orange.

YOUR ROLE AT SIXT

• You receive and log damage reports, assessing evidence to prioritise and categorise incidents accurately
• You source and evaluate repair estimates, authorise repairs within limits, and coordinate repair bookings
• You monitor repair progress, arrange temporary vehicles, and conduct quality checks before handover
• You maintain accurate case records and compile files for Billing & Recharge handover
• You provide clear liability assessments and liaise with Insurance Professionals on complex cases
• You keep customers, drivers, and stakeholders updated and handle inquiries professionally within SLA

YOUR SKILLS MATTER

• Experience You have coordination, case management, or customer service experience
• Organisation You manage multiple cases simultaneously with strong attention to detail
• Communication You possess excellent written and verbal communication skills
• Tech-savvy You are comfortable working with computer systems and databases
• Background Ideally, you have knowledge of fleet, automotive, insurance, or claims administration
• Know-how Basic understanding of vehicle damage and repair processes is advantageous

WHAT WE OFFER
Competitive Reward Package
Attractive base salary with a performance-based bonus
Time Off & Financial Security
Up to 22 days' holiday plus bank holidays, pension scheme, and life assurance
Wellbeing & Support
Employee Assistance Programme and access to wellbeing resources
Career Development
An entrepreneurial, flat management structure with direct access to decision-makers and genuine opportunities to grow your care