Team Manager

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

We have a fantastic opportunity for a Team Leader within the UK

An excellent opportunity has arisen for a motivated and driven individual to step into a Team Leader role within our Motor's Capture, FNOL & Administration department. In this position, you'll be responsible for maintaining high standards of work quality and ensuring service delivery targets are consistently met.

This role is perfect for someone who thrives on leadership, enjoys problem-solving, and is passionate about delivering exceptional service.

As part of your duties, you'll carry out internal audits, including telephony and file reviews. You'll also analyse trends, identify training requirements, and work on developing new claims process improvements with client approval.

Additionally, you'll prepare management information reports to highlight key trends, pinpoint hot spots, and propose effective solutions. Your role will also involve active participation in client and customer management.

Job Location: - UK Wide

Job Type: Permanent

• Demonstrable leadership capability: Confidence in directing and sustaining a high-performing team within a dynamic setting.
• Comprehensive claims expertise: Proven experience in managing motor insurance claims under demanding operational conditions.
• Advanced people development skills: Ability to coach, mentor, and motivate colleagues to achieve organisational objectives.
• Exceptional communication proficiency: Skilled in articulating complex information clearly to policyholders, insurers, and contractors, while negotiating equitable resolutions.
• Strategic decision-making: Capacity to evaluate intricate scenarios and implement solutions that balance compliance, efficiency, and customer satisfaction.

• We will provide all the Sedgwick specific training you need to thrive in this role

Think we'd be a great match? Apply now - we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).