Customer Success Manager - International Mid-Market

You will join an international team where Customer Success goes beyond traditional relationship management. You will have real ownership of service performance and the opportunity to work with sophisticated international customer environments.

With colleagues across Málaga and Glasgow, you will be part of a team that collaborates across borders while sharing knowledge, expertise and responsibility for customer success.

Salary range information will be shared with candidates during the first call with the Talent Acquisition team.

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.

Our people solutions cover the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.

As a Customer Success Manager, you will manage a portfolio of international, high-complexity Mid-Market customers. You will combine customer relationship management with the structure and operational ownership typically found in a Service Delivery Manager role.

You will lead customer governance, monitor service performance and ensure commitments are delivered against agreed SLAs and KPIs. At the same time, you will build trusted relationships, support retention and identify opportunities to grow our customer partnerships.

You will join a collaborative team of 11 colleagues based across Málaga and Glasgow, working together to support complex international customer environments.

This is a 12-month maternity cover opportunity, offering the chance to take ownership of an established international customer portfolio and make an impact from day one.

• Lead customer governance, including monthly service reviews and clear reporting against contractual SLAs and KPIs.

• Own the customer relationship and service performance, proactively managing challenges, priorities and agreed actions.

• Oversee service delivery and contractual commitments, including invoicing, service transitions and customer terminations.

• Drive retention and growth, identifying relevant upsell and cross-sell opportunities based on customer needs.

• Coordinate complex customer environments, working closely with SD Worx teams, partners and other stakeholders across countries and services.

What we're looking for

Additional experience we value

• Knowledge of international payroll or HR services.

• Familiarity with HRIS or workforce solutions such as Dayforce or Protime Time & Attendance.

• Experience using MyServicePoint (MySP) or a comparable service-management platform.

• Knowledge of FLO PRO, other SD Worx solutions, or Lean continuous-improvement methods.

• Flexible working that supports collaboration and autonomy.

• Learning and development opportunities to deepen your expertise.

• Career growth within an international Payroll & HR organisation.

• Exposure to high-complexity international customers, integrations and services.

• A collaborative team culture across Málaga and Glasgow.