Customer Service Advisor

On-site in UK-Somerset-Yeovil·Full-time·Added 14 days ago (last checked 8 Oct)

Screwfix

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Overview

Job details

Full-time
Per the ad.

Requirements

Work on-site in UK-Somerset-Yeovil
No relocation package mentioned.

Benefits

28 days holiday
Per the ad, which doesn’t say whether bank holidays are on top.
Up to 14% employer pension
Paid in by the employer, per the ad. The legal minimum is 3%.

Skills

Nice to have

Contact Centre

Requirements

Who you are...

Proven capability to deliver the highest levels of customer service, highly articulate and empathetic with good problem-solving methodology.
A passion for delivering exceptional customer service and going above and beyonf to ensure the best possible customer experience.
A confident yet balanced decision maker for customer service scenarios.
A team player who is able to work effectively as a collective to create a fantastic team environment and work culture.
Previous experience of working in a customer service environment is essential, in a Contact Centre environment would be desirable.
Competent user of all Microsoft Office applications.

What's in it for me?

28 days’ holiday, increasing with each years’ service
Award winning pension scheme – up to 14% Kingfisher contribution
20% discount with Screwfix and B&Q
Discounted healthcare and life cover
Company share save scheme
Recognition & Loyalty rewards
In-house training and development and clear development path
Ongoing and structured training and development to drive your career progression!

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com

The role

Everything we do starts with the people we serve. We're proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).

From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores - and that's not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.

About Screwfix

Screwfix is a multi-channel retailer of trade tools, hardware and building supplies, serving trade customers with convenient, straightforward and affordably-priced products. It offers over 10,000 products for pick up from more than 900 stores nationwide, with a full range of more than 70,000 products available online, by phone or from local stores, including next-day delivery to store, home or site.

Screwfix is part of Kingfisher plc, the international home improvement company with over 1,400 stores and over 80,000 colleagues in 10 countries in Europe and Turkey. Its offer spans power tools, workwear, heating and plumbing, electrical, bathrooms and kitchens, and related categories, with services such as click & collect, trade credit accounts, tool hire and the Screwfix Rewards programme.