Senior Claims Expert

Experience

• Senior insurance/reinsurance professional Claims handling 
• Extensive experience of the markets and practices within responsibility
• Experience of managing complex claims within assigned business areas
• Demonstrate high level of technical competence in the managing and evaluation of claims
• Knowledge of insurance regulation and legislation across affected jurisdictions
  
  Competencies 

• Excellent knowledge of legal principles, policy wordings and insurance market practice relevant to the management, handling and reserving of claims

• Good IT skills including Word, Excel and Power Point

• Excellent interpersonal and communication skills

• Trustworthy, honest, high ethical and personal standards

• Outcome focused, self-motivated, enthusiastic and energetic

 Required Education

• University degree or equivalent further educational qualification from a recognised university or college or alternatively, solid working experience in the industry;

• Relevant professional qualification (preferred but not essential);

• Further vocational training as appropriate

• Primarily responsible for a portfolio of complex Reinsurance Treaty Claims from business predominantly underwritten in London and Zurich, including 'Alternative Solutions', particularly to ensure
• the adequateness and accuracy of reserves
• that claim payments are only made if coverage under the reinsurance treaties is given and amounts are appropriate

• Evaluating, developing, reporting on and resolving complex and/or higher value individual claims, ensuring Underwriters are advised of any contractual/legal issues

• Approving financial transactions on claims within his/her authority

• Evaluating, developing, reporting on, and resolving complex and/or higher value individual claims, ensuring Underwriters are advised of any contractual/legal issues

• Approving financial transactions on claims within his/her authority

• Deliver on the division's annual audit/review plan both locally and on major accounts, to support the underwriting and actuarial reserving process.

• Anticipate client needs and expectations and deliver superior customer service

• Collaborating and assisting in account management, including the regular engagement with clients, often working alongside other senior internal stakeholders

• Analyse loss and expense trends on loss portfolios and assist in the development and implementation of plans to improve results

• Work effectively with others within the Claims department, particularly with other Claim Experts and those staffing the Claim administration unit, to ensure prompt turnaround and response to clients

• Work closely and effectively with other internal stakeholders including Underwriters and Actuarial, providing support and insight when required and appropriate

• Maintain regular contact with clients and brokers under the guidance of Head of UK and ME&A Treaty Claims

• Liaise and support the claims departments in other SCOR EMEA hubs/branches as required and appropriate

• Keep abreast of claim and industry developments/trends to maintain a high level of expertise

• Collaborate and assist in account management, often with other internal department representatives including Underwriters, TA (Technical Accounting), Pricing and Reserving Actuaries

• Assist in broad analysis of the claims portfolio, including monitoring of potential exposures ('watchlist') and reviewing appropriateness of historical reserves ('statics')

• Review clauses and wordings in co-operation with Underwriting and the Legal Department

• Keep abreast of claims and industry developments/trends in order to maintain a high level of expertise

• Demonstrate commitment for achieving team objectives and plan and adjust work activities accordingly

• Coach, mentor and assist in the training of more junior claim staff where appropriate and when instructed

• Participate in projects as required

• Manage company resources responsibly and effectively

Experience

• Senior insurance/reinsurance professional Claims handling
• Extensive experience of the markets and practices within responsibility
• Experience of managing complex claims within assigned business areas
• Demonstrate high level of technical competence in the managing and evaluation of claims
• Knowledge of insurance regulation and legislation across affected jurisdictions
  
  Competencies

• Excellent knowledge of legal principles, policy wordings and insurance market practice relevant to the management, handling and reserving of claims

• Good IT skills including Word, Excel and Power Point

• Excellent interpersonal and communication skills

• Trustworthy, honest, high ethical and personal standards

• Outcome focused, self-motivated, enthusiastic and energetic

Required Education

• University degree or equivalent further educational qualification from a recognised university or college or alternatively, solid working experience in the industry;

• Relevant professional qualification (preferred but not essential);

• Further vocational training as appropriate