MGA Operations Lead - EMEA

Are you experienced in Delegated Authority, MGA or Coverholder operations and ready for a role where you can have a real impact on how the business operates? We're looking for an MGA Operations Lead to join SCOR and play a key role in the oversight and development of our delegated business. This is a broad and influential position, combining MGA and Coverholder governance, operational controls, data quality, regulatory oversight and continuous improvement. You'll work closely with underwriting and teams across the business, helping us maintain strong standards while looking for smarter and more efficient ways of working.

Some of the key areas of responsibility are as follows

• Manage operational relationships with Coverholders, MGAs and TPAs across the region, ensuring compliance with contractual, regulatory and service expectations.
• Lead the end-to-end due diligence process for new and existing delegated authority partners, including onboarding, annual reviews and approval activities.
• Monitor and challenge third-party performance against agreed service standards and SLAs.
• Support delegated authority governance forums, committees and working groups, ensuring timely completion of actions and reporting requirements.
• Oversee outsourced operational arrangements and associated performance management activities.
• Review and monitor audit findings, ensuring remediation actions are implemented and completed effectively.
• Ensure adherence to SCOR delegated authority standards, policies and control frameworks.
• Design, maintain and enhance operational controls to support effective risk management and regulatory compliance.
• Conduct operational reviews and identify opportunities to improve efficiency, consistency and service delivery.
• Lead monthly and quarterly control monitoring activities and related reporting.
• Support the development and maintenance of delegated authority policies, procedures and operational documentation.
• Monitor the quality, completeness and accuracy of delegated authority data and drive remediation where required.
• Oversee income and EGPI reviews, ensuring accurate reporting and alignment with internal and external requirements.
• Manage delegated authority reporting obligations, including regulatory, statutory and management information reporting.
• Ensure premium and claims bordereaux are processed accurately and within agreed timelines.
• Develop meaningful metrics and reporting to support business performance and governance objectives.
• Act as a champion for continuous improvement across delegated authority processes, systems and operating models.
• Partner with business stakeholders to identify and implement technology-enabled solutions.
• Support the ongoing optimisation of delegated authority platforms including Alpha, Salesforce, VIPR and the Hub.
• Lead and facilitate workshops, training sessions and stakeholder engagement activities to support business change initiatives.
• Build strong working relationships across underwriting, compliance, risk, finance, claims and operations teams.
• Provide guidance and subject matter expertise on delegated authority management and best practice.
• Foster collaboration across teams to ensure consistent and efficient operational delivery.
• Member of relevant Delegated Underwriting, Conduct Risk and Product Oversight Committees.
• Contribute to the wider P&C Operations Management community and strategic initiatives.