MGA Operations Lead - EMEA

Required experience & competencies

• Strong P&C industry knowledge, with a demonstrable understanding of the underwriting process, underwriting file management, and overall insurance company operations. 
• Experience in designing and evaluating controls

• Couple of years of experience in Insurance Related or DUA

Required Education 

• College/University degree or equivalent qualifications

Responsibilities include roles for the organisation:

SCOR Company or Syndicate Delegated Authority

• Partner governance & oversight: Managing regional operational relationships with Coverholders or MGAs to ensure adherence to guidelines and service standards.

• Management of due diligence process and administration of all classes for corresponding coverholders/for MGAs or TPAs. Including but not limited to, new Coverholder sponsorship, annual due diligence review and approval (including all third parties),

• Foster internal collaboration and alignment between functional departments.

• Liaising and providing guidance to underwriters, transversal functions and stakeholders,

• Oversight and control of internal/external business associated forums and actions,

• Management of outsourcing arrangements and monthly performance against SLA's,

• Audit & compliance: Ensuring MGAs/DCAs comply with regulatory requirements, SCOR's standards by conducting regular due diligence and operational audits.

• Review third - party audit recommendations and resolution of identified actions,

• Ensure data quality meets SCOR standards and rectify where gaps identified,

• Oversight of income or EGPI reviews, updates; results and reporting requirements, including outward contracts reporting needs.

• Identify opportunities for improvements in cost savings and efficiency across the processes,

• Oversight of statutory, regulatory and non-regulatory reporting, including requirements and report development.

• Ensure delegated systems including Alpha, SalesForce, Vipr and the HUB remain fit for purpose,

• Oversight of premium and claims bordereaux to ensure financial bookies are performed timely, driving data quality and metrics.

• Lead and contribute to department's document library by creating and maintaining policies, programs and procedures to ensure it meeds business needs.

• Other management ad hoc tasks as required.

Change and Operational Improvements

• Champion in identifying, executing and communicating improvements to the operating model (technology and process).

• Lead and Define data and risk assessment guidance related standards across SCOR.

• Support cross company collaboration through targeted workshops, status briefs and informal updates.

• Manage monthly or quarterly internal controls while implementing process efficiencies where possible

Committees and Memberships

• Member of portfolio risk management team or SCOR Syndicate Conduct Risk Product Oversight Committee and Delegated Underwriting Committees.
• Member of the extended P&C operations management team.

Required experience & competencies

• Strong P&C industry knowledge, with a demonstrable understanding of the underwriting process, underwriting file management, and overall insurance company operations.
• Experience in designing and evaluating controls

• Couple of years of experience in Insurance Related or DUA

Required Education

• College/University degree or equivalent qualifications