Sales Operator (Variable Hours)

Reporting to the Sales and Ticketing Manager, key areas of responsibility include (please see the Role Profile for the comprehensive list):

• Previous Box Office or sales experience
• Strong commitment to delivering excellent customer service
• Excellent communication skills with a confident and professional telephone manner
• Ability to work independently and use initiative, as well as collaboratively in a team
• Good numeracy skills and attention to detail
• Experience of ticketing systems (or similar) and Microsoft Office (Outlook, Excel, Teams)

Looking for a role where you can deliver outstanding customer service? Enjoy speaking to a wide range of people and helping them find the perfect experience? Confident working in a fast-paced environment where no two days are the same? Keen to be part of a supportive team at the heart of a world-renowned theatre company? Are you looking for flexibility with working hours?

We are looking for Sales Operators (Box Office) to deliver exceptional customer service, while maximising ticket sales and promoting RSC productions, memberships, and services.

• Deliver high-quality customer service via phone, in person, and outbound calls
• Process ticket bookings accurately across phone, counter, and postal channels
• Promote and sell productions, memberships, and related products
• Provide clear, engaging information about events and services
• Maintain accurate customer records and transactional reconciliation processes
• Support team activities, ticket dispatch, and general Box Office operations

Based on site in Stratford-upon-Avon, you will be supporting on our Box Office counters or telephone lines, providing the highest levels of customer service to the general public. The roles are variable hours and help to keep operations running smoothly at peak times. We are looking for people that can be flexible with days and hours, which includes weekend working.

The basic working day will be anytime between 8.30am to 8.30pm, with a minimum call of 3 hours and a maximum shift length of 8 ½ hours including a 1 hour unpaid lunch break. The Sales and Ticketing rota is being produced no later than 5 weeks in advance.