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168,000+ live jobsLead Customer Operations Manager
On-site in Spalding·Full-time·Added 12 days ago (last checked 22 Oct)
Royal Mail
1160 open roles
Our summary
- Work mode
- On-site, Spalding
- Contract
- Full-time
- Experience
- Senior level
Skills
The role
We are currently hiring a Lead Customer Operations Manager to oversee and develop a team of Customer Operations Managers, ensuring delivery targets and transformational change are met. This role requires strong leadership, customer focus, and the ability to inspire and motivate a team in a dynamic environment.
About Royal Mail
Royal Mail is the United Kingdom's national postal service, providing letter and parcel delivery through its one-price-goes-anywhere Universal Service. It operates as part of International Distribution Services (IDS), a global logistics company that also runs the GLS delivery network across more than 50 countries, and is owned by EP Group since 2025.
Royal Mail serves millions of customers in the UK and worldwide, and the group also includes Parcelforce Worldwide and MarketReach. As the Universal Service Provider, it is regulated by Ofcom, and it continues to invest in modernising its delivery network, including out-of-home locker networks and parcel services shaped by growing e-commerce.
- Industry
- Postal services
- In the UK
- London
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