Warehouse Assistant

Kew Retail are looking for an enthusiastic and motivated candidate to join our busy goods warehouse team, based at Kew Gardens.

Duties will include taking deliveries, checking and receiving stock and delivering products to the various Kew locations, including Wakehurst.

To be successful in this role, you'll need to have experience of warehouse environments and EPOS systems, strong communication skills and be a confident proactive team player.

A full clean driving license is also essential.

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world's plants and fungi.

The salary for this position is £26,533 per annum [Band 1A]

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

If you are interested in this position, please submit your application through the online portal, by clicking "Apply for this job".

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.

No agencies please.

Section 1: Job Description
Job Title: Warehouse Assistant Section/Location: Retail Department, Kew
Grade: 1a Reports to (Position): Warehouse S upervisor
No. of Direct Reports: None No. of Indirect Reports: None
Job Purpose:
To deliver RBG Enterprises mission by:
• Supporting the efficient day to day running of the warehouse, ensuring retail products are received,
stored, picked, packed and distributed accurately and on time. Working in a fast-paced, high-
volume retail environment. The Warehouse Assistant will help maintain stock availability, meet
operational deadlines and provide and effective service to retail outlets across Kew Gardens and
Wakehurst.
Accountabilities :
1. Stock receipt
• To effectively carry out all administrative duties involved with stock receipting into the warehouse
ensuring that this is completed in a safe and timely manner through the warehouse stock management
system and HHT.
• Accuracy of stock locations in line with the stock management system using HHT.
2. Stock processing
• To accurately check off incoming stock against the original purchase orders and the supplier's delivery
note
• Inputting stock detail onto the stock management system and liaising with the Merchandising team
about shortages, breakages, QC issues and price discrepancies.
• Returns to suppliers via the Purchase Order process in the stock management system.
• Invoice queries
• Amend stock discrepancies on the handheld scanner HHT
• To correctly price all products when required
3. Stock transfers
• To pick and transfer stock between all Kew shops, online and Wakehurst Place, based on the daily
stock lists generated by stock management system.
• Deliveries by buggy to support the delivery of stock around Kew site
4. Stock take
• To actively prepare the stockroom for stock take and to participate stock take.
• Pre count stock prior to stock take
• Check and correct stock and locations prior to counting on the HHT
• Clear the inbound location before annual stocktake.
5. Stockroom organisation and maintenance
• To ensure that the warehouse areas and yard are always kept up to standard through regular cleaning
• To ensure the correct and appropriate storage of stock and non-stock (to include display equipment
stands, labels etc.)
• Monthly stock location maintenance
6. Stock rotation
• Monitor all dated stocks, including food and drink to ensure we sell through in a timely manner
7. Sustainability

• Recycle all delivery material to be re-used for e-commerce deliveries if suitable or in the
appropriate places
8. • Suppliers
• To liaise with suppliers to book in deliveries and contact suppliers if deliveries are overdue
9. Ad Hoc
• Support for the retail team may be required from time-to-time eg helping to build fixtures together
• Complete security and data protection training annually
• Complete Counter fraud, bribery and Corruption training bi-annually
Communication and Relationships :
Internally Head of Commercial Activities
Head of Retail and E-commerce
Retail Teams - Both Sites
Buying Team - Kew
Merchandising/Warehouse Team - both sites
E-comm team
Other departments in Enterprises and Kew, as required
Externally Supplier and couriers
Section 2: Person Specification
Skills and Experience
Essential Must have experience with stock management systems and handheld scanners
Working knowledge of stock lifting and ability to undertake physical warehouse duties
Computer literate including excel and outlook
Buggy Licence for delivering and transferring stock
Good written and verbal communication skills
Previous experience of working in a warehouse, stockroom in a fast-moving retail environment
Good organisational skills and ability to prioritise
Desirable Knowledge of Microsoft D365
Experience operating warehouse equipment
Experience working with high volume retail product and seasonal stock