Data Quality Executive

• Takes responsibility for their own workload, and for that of the team. You should be able to work under your own initiative and be self-motivating, determined to ensure the Data Quality inbox is always within our team targets.
• Is a great communicator. You'll be happy to speak up when you've seen an area for improvement, or to raise a priority case to the Data Quality Team Leader or Manager.
• Is proactive and shares honestly and early. If you notice that inbound enquiries are increasing, you'll bring it to the attention of the Data Quality Team Leader and arrange support to ensure we stay within our team targets.
• Has great knowledge of our Technical Guidelines, Text Content Guidelines, Terms and Conditions and relevant regulatory legislation showing sound judgement when assessing inbound queries.
• Is able to demonstrate understanding and empathy towards the people you speak to. Data Quality is an emotive subject, and it's important we handle all queries sensitively, whilst working towards a prompt resolution.
• Has great prioritisation skills, is able to appreciate urgency and act accordingly.
• Has excellent relationship building skills, able to form relationships with partners and Rightmovers.
• Has good understanding of GDPR and ensures all forms of communication are compliant.
• Has exceptional written and verbal communication skills with high attention to detail.
• Is proficient in Microsoft office, particularly Outlook, Excel and Word.

• Cash plan for dental, optical and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
• We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

By applying, you confirm that you are aged at least 18 or over and that you've read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We're home to the UK's largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.

An exciting opportunity has emerged to join the Data Quality Team as a Data Quality Executive at the UK's number one property portal. Our partners are at the heart of everything we do, which means that we want to make things easy and right for them first time, every time.

As a member of Rightmove's Data Quality Team you'll play an important part in ensuring what's displayed on Rightmove is accurate, fair and never misleading. Specifically, your role will focus on being the first point of contact for partners and consumers, content moderation, triaging inbound queries, and referring cases for assessment by the Data Quality Advisors when appropriate.

• Monitor, moderate, and upload advert content to ensure alignment with legislation and Rightmove's Technical and Text Content Guidelines.
• Approve and verify reviews, ensuring authenticity and adherence to the DMCCA legislation.
• Track review similarity and duplication, identifying patterns and potential misuse.
• Triage and manage incoming queries, meeting SLAs and performance targets while escalating high-priority cases to Data Quality Advisors.
• Maintain proactive communication with the Data Quality Team Leader and Manager, flagging risks and requesting support when needed.
• Engage with consumers, and partners to request review amendments, additional evidence, or identification where necessary, ensuring all communication is clear, compliant and relevant.
• Act as first point of contact for sensitive or complex queries, resolving concerns with professionalism and empathy.
• Support continuous improvement, identifying process enhancements within the Data Quality team.
• Promote adoption of self-service tools and initiatives, encouraging partner engagement and providing clear guidance.

Location: Milton Keynes (Hybrid working, 2 days per week in the office. Tues/Weds) Team: Customer Experience - Data Quality Reports to: Data Quality Team Leader