Team Administrator

Location: Fixed Base in Cheshire Contract: Part Time (22.5 Hours) Fixed Term Contract till June 2027Salary: £15,456 per annum DBS Check: Basic DBS Check Required

At Rethink Mental Illness, we believe that everyone severely affected by mental illness deserves expert support, understanding and hope.

We're looking for a highly organised and approachable Team Administrator to join our team. This is an important role that helps ensure our services run smoothly, creating a welcoming environment for people accessing support, training, and recovery-focused activities.

This is a varied role that would suit someone who enjoys organisation, takes pride in excellent customer service and is passionate about supporting people affected by mental illness.

As the first point of contact for many service users, volunteers and professionals, you'll play a key role in delivering high-quality administrative support, managing enquiries, coordinating training activities, maintaining records and supporting the day-to-day operation of the service. You'll work closely with colleagues, volunteers and external partners to ensure people receive a professional, compassionate and responsive service.

Acting as a welcoming first point of contact for service users, visitors and professionals.

Managing enquiries by phone, email and in person, signposting people to the right support where appropriate.

Providing comprehensive administrative support to the team.

Coordinating training courses, bookings, resources and documentation.

Maintaining accurate records and databases in line with information governance and GDPR requirements.

Supporting reporting, audits and service improvement projects.

Managing office supplies, resources and stock levels.

Working collaboratively with staff, volunteers and partner organisations to help deliver excellent services.

We're keen to hear from people who can demonstrate:

Essential

You'll be someone who values providing excellent service and enjoys helping others. You'll be able to build positive relationships with a wide range of people, remain calm when priorities change, and contribute to a supportive and inclusive team culture. The role may involve supporting people experiencing distress or vulnerability, so empathy, resilience and professionalism are important.