Care Navigator

NVQ Level 3 (or equivalent) in a relevant area such as Health and Social Care

Experience supporting vulnerable individuals to set and achieve goals through 1:1 and group interventions

Working knowledge of mental health, substance misuse, housing, social care, and the criminal justice system

Experience delivering structured, time-limited support

Strong assessment skills, including risk management and support planning

Passionate about supporting individuals leaving the criminal justice system, promoting equality, diversity, and inclusion

Calm, patient, and respectful, with the ability to manage challenging situations and maintain professional boundaries

Confident communicator with strong interpersonal and written skills

Excellent time management and organisational skills, with the ability to prioritise workload and adapt to changing demands

Competent in IT systems, including Microsoft Office and clinical databases

Committed to ongoing professional development, reflective practice, and using supervision effectively

Join Our Team as a Care Navigator

To provide person-centred support for individuals with health vulnerabilities transitioning from prison to the community, ensuring continuity of care and effective release planning. The role focuses on reconnecting individuals with health services, improving wellbeing, reducing health inequalities, and supporting a sustainable reduction in reoffending through coaching-based interventions and collaborative working with partner agencies.

Provide holistic care navigation to individuals before and after release from prison, ensuring continuity of care and effective, well-planned transitions into the community

Complete initial screenings, care mapping assessments, and structured release plans using a tailored, person-centred approach

Deliver flexible 1:1 and group-based support using a coaching framework to promote independence, resilience, and long-term wellbeing

Reconnect individuals with appropriate health and community services, reducing health inequalities and supporting sustained recovery

Prevent deterioration in physical and mental health by enabling access to ongoing care and promoting self-management

Contribute to reducing reoffending by supporting stability, engagement, and positive lifestyle changes

Work closely with prison staff, healthcare providers, and statutory and non-statutory agencies to coordinate safe and effective release planning

Build and maintain strong professional relationships, representing both the service and service users in multi-disciplinary settings

Support health promotion initiatives and joint working to improve service reach and impact

Maintain accurate, timely, and professional clinical records in line with organisational and national requirements

Manage a high-volume caseload, balancing competing demands while meeting service targets and deadlines

Work autonomously with strong organisational skills, adapting to a fast-paced and evolving environment

Uphold safeguarding, confidentiality, and professional boundaries at all times, modelling a proactive and solution-focused approach

Engage fully in supervision, reflective practice, and ongoing training to continuously improve service delivery

Demonstrate commitment, motivation, and resilience in delivering high-quality support within a challenging but rewarding area of work

Location: HMP Millsike

Working hours: Full-time, 35 hours per week

The team compromises a range of highly skilled professionals who work collaboratively to provide the highest quality of care for those with mental health needs within the prison and for Rethink Mental Illness employees, this is carried out between 0800 - 1600 Monday to Friday.