Laboratory Shift Manager

On-site in Randox Health Great Portland Street·Full-time·Added 2 days ago (last checked 28 Oct)

Randox

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Our summary

Work mode: On-site, Randox Health Great Portland Street
Contract: Permanent, full-time hours
Closing date: Apply by Tuesday 24 November

Skills

Requirements

What we're looking for

Qualified to degree level in Biomedical Science, Biochemistry, Chemistry or a related Life Science, or equivalent relevant laboratory experience.

Proven experience working in a clinical diagnostic or clinical trials laboratory environment.

Experience supervising or leading others, whether in a formal management role or as a senior/lead analyst.

Excellent verbal and written communication skills

Proficiency with standard software packages (Microsoft Word, Outlook and Excel) and laboratory information management systems (LIMS).

Pay & benefits

Visa & relocation

For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage.

What does this role involve?

The role

Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. Our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives.

What you'll do

Responsible for managing the people, resources and performance of their assigned shift within the regional Randox Clinical Laboratory Services (RCLS) laboratory, ensuring that testing is completed accurately, safely and to the required turnaround time. The post-holder holds overall accountability for shift level KPIs - productivity, error rates, QC performance, instrument downtime and backlog - taking direct action to resolve issues in real time and is reports to the Regional Laboratory Manager for the shift's overall results.

● Manage the people, resources and overall performance of the assigned shift, holding accountability for productivity, quality, turnaround time and safety, and reporting directly to the Regional Laboratory Manager on results achieved.

● Own shift-level KPIs - productivity, error rates, QC pass rate, repeat/re-test rate, instrument downtime and sample backlog - driving corrective action in real time whenever performance falls short of target.

● Act as incident lead for the shift, owning the initial response to any incident raised and coordinating other departments through to resolution, keeping the Regional Laboratory Manager informed throughout.

● Manage the day-to-day running of the shift, ensuring adequate staff cover, effective allocation of equipment and consumables, and adherence to standard operating procedures throughout.

● Coordinate with Clinics during the shift on sample collection, courier and specimen queries, ensuring issues affecting sample receipt or turnaround are resolved promptly.

● Coordinate with Customer Support during the shift on client queries, urgent requests and result-reporting issues, ensuring the shift's response supports client service commitments.

● Investigate root causes of testing errors, non-conformances and elevated repeat/re-test rates, taking direct corrective action to reduce recurrence.

● Ensure sample integrity, chain of custody and correct handling procedures are maintained throughout the shift.

● Monitor stock and consumable levels during the shift, flagging shortages to the Regional Laboratory Manager in good time to avoid disruption to testing.

● Ensure all testing carried out during the shift complies with RCLS standard operating procedures and applicable standards, including ISO/IEC 17025, ISO 15189, GCP and MHRA Good Clinical Practice.