Shared Services Manager

**Main purpose of role:**

Reporting to the Head of Operational People Services, this role is responsible for the smooth day to day management of the Shared Service Team. Including but not limited to, the management of the third-party provider of absence notification and reporting, the daily management of sickness absence and authorise/unauthorised absence, the optimisation of the in house OH and Physiotherapy Services. Timely response to incoming HR related enquiries. Management of low level and routine HR casework.

It is also responsible for the delivery of regular and ad hoc data analytics and reporting across the PTC Department.

The role holder will provide hands on support with the move towards the employee "self-service" approach, and they will be responsible for supporting the optimal use and engagement with the HRIS both internally for the Department and throughout the organisation.

Additionally, this role will support the creation and maintenance of the PTC annual calendar, regular quality review and updates of policy and process and guidelines.

**Responsibilities/ tasks:**

* Lead the HR Shared Services team, ensuring the efficient delivery of HR administration, employee enquiries and operational HR support.
* Manage and support day-to-day employee relations and HR casework, providing guidance to managers and ensuring compliance with policy, process and employment legislation.
* Act as the key business contact for the outsourced absence management provider, ensuring effective service delivery and reporting.
* Support managers in the effective use of the HRIS and associated people systems.
* Produce, analyse and communicate regular and ad hoc people data, reports and insights to support decision-making.
* Drive continuous improvement, automation and optimisation of HR systems, processes and service delivery.
* Manage and maintain the annual PTC calendar, ensuring key activities, reporting cycles and deadlines are coordinated and communicated.
* Maintain and continuously improve PTC policies, procedures, templates and documentation.
* Support policy development and updates in line with legislative and business requirements.
* Ensure PTC processes and documentation remain compliant, audit-ready and aligned to ISO9001 standards.
* Develop and maintain people dashboards, KPI reporting and management information.
* Implement automated reporting solutions to improve efficiency, data accuracy and risk management.
* Build effective relationships with stakeholders to provide insight, challenge and support on key people matters.
* Support the delivery of PTC projects, strategic initiatives and departmental objectives.
* Analyse people data and trends to identify risks, opportunities and actions that improve business outcomes.
* Coordinate employee engagement and performance management processes, including surveys, action planning and annual review cycles.
* Ensure compliance with UK GDPR, data governance and document retention requirements.
* Undertake any other duties commensurate with the level and responsibilities of the role.

**Person specification:**

**Essential skills, knowledge & qualifications required:**

* Possession of a minimum CIPD Level 3 Foundation Qualification or an alternative relevant qualification or equivalent experience.
* Must have a minimum of 3 years in a similar role.
* Demonstrable general HR knowledge proven within a manufacturing environment.
* Experience of using HRIS systems to maximise value.
* Experience in supporting the delivery of HR projects.
* Excellent data analytics ability.

**Desirable:**

* Experience within the Marine sector.
* A recognised project management qualification.

**Key behaviours:**

* Authenticity, honesty and integrity.
* Flexibility to operate and contribute in a changing environment.
* Ability to adopt a pragmatic approach to problem solving and make suggestions for implementing change.
* A team player, working alongside others with positivity and respect.
* Proven background of high attention to detail.
* Showcases outstanding project leadership qualities and communication skills, both written and verbal.
* Excellent written and numeracy skills.
* Excellent planning, organising and prioritising skills.
* Customer and production focused.
* A willingness to take full ownership of the role and to go above and beyond.
* Excellent interpersonal skills including the ability to build effective relationships of high credibility with Stakeholders.
* Liaise with Stakeholders in a professional, approachable and results orientated manner.