Sales Booking Executive

On-site in London·Full-time·Added today (last checked 13 Nov)

PizzaExpress

408 open roles

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Our summary

Salary: £35,000 a year
About £2,390 a month after tax.
Work mode: On-site, London
Contract: Temporary, full-time hours
Closing date: Apply by Friday 25 December

Skills

Nice to have

Case Management

The role

Are you brilliant at building relationships, creating memorable customer experiences and turning enquiries into confirmed bookings?

We're looking for a proactive and commercially minded Corporate Bookings Executive to join us on a 6-month fixed-term contract. You'll be the first point of contact for corporate customers and booking agents, helping to coordinate everything from large group bookings and events to private hire requests across PizzaExpress and Milano.

Reporting to the Customer Service Team Manager, you'll deliver a responsive and professional service while helping us grow corporate bookings and achieve our booking targets.

What you'll do

Managing corporate, large group, event and private hire enquiries from initial contact through to confirmed booking
Building strong relationships with booking agents and promoting our set menus, pre-order options and corporate booking opportunities
Monitoring agent engagement and booking trends, producing reports and attending quarterly agent meetings
Working closely with restaurant teams to resolve queries and create a positive customer experience
Responding to enquiries promptly and achieving agreed productivity targets and service levels
Identifying and developing relationships with new corporate booking agents
Collaborating with Finance to arrange invoice payments for corporate customers
Partnering with Territory Managers and restaurant teams to coordinate bookings, private hire and corporate events
Identifying booking feedback and trends, then recommending ways to improve processes and increase conversion

What we're looking for

You'll be a confident communicator with excellent written and spoken English, strong customer service experience and the ability to build positive relationships with a range of stakeholders.

You'll also bring:

A proactive and commercially focused approach
Strong organisation and attention to detail
Confidence managing multiple enquiries and priorities
A collaborative approach to working with internal and external teams
Experience using case management systems or working within a contact centre environment would be an advantage

Hiring process

The careers FAQ names some stages: apply online through the careers site, receive an email acknowledgement, hear back within about 2 weeks, then attend an interview arranged by the talent team or hiring manager. It does not describe a full end-to-end process 1 interview

Candidates must bring evidence of eligibility to work in the UK (or Republic of Ireland for Milano roles) to interview.
New restaurant vacancies are usually advertised about 12 weeks before opening.

About PizzaExpress

PizzaExpress is a casual dining restaurant chain serving handcrafted Italian pizzas, where guests can book a table or order online for delivery or collection. The company operates more than 360 pizzerias and has expanded to 12 markets internationally.

Beyond its restaurants, PizzaExpress sells a cook-at-home range in supermarkets, runs PizzaExpress Live presenting more than 1,500 music shows every year across a number of venues, and launched the PX Records label in early 2023, staying true to its Soho and jazz roots.