Freelance Operations & Housekeeping Associate

On-site in London·Part-time·Added 7 months ago (last checked 20 Oct)

Pass the Keys

5 open roles

Apply

Our summary

Salary: £18 an hour
Work mode: On-site, London
Contract: Part-time

Skills

Nice to have

Cleaning

Pay & benefits

What you'll get

£18 per hour, depending on the task and time of day
Flexible freelance work that fits around your lifestyle
Immediate start with ongoing support from a friendly, professional team

A chance to grow with one of the UK's fastest-growing short-let platforms

If you're enthusiastic, dependable, and love variety in your day, we'd love to hear from you. Please send your CV and a brief note outlining your availability and why this role is right for you.

Explore our Trustpilot reviews and discover why we're a leading company in our field:https://uk.trustpilot.com/review/passthekeys.com

The role

As an Operations Associate, you'll play a hands-on role in delivering exceptional guest experiences and supporting the day-to-day operations of our properties. You'll be the on-the-ground problem solver, fixer and friendly face that keeps everything running smoothly.

What you'll do

Fixing small handyman / maintenance jobs
Delivering guest essentials and equipment to properties as needed
Assisting guests with check-in, key exchanges and property access
Running errands to resolve in-stay guest requests
Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol
Conducting spot checks and reporting maintenance issues
Assisting with linen stock management at the local storage unit
Using the Pass the Keys app to log jobs, upload photos, and report damage or issues

What We're Looking For

Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice
A reliable and punctual approach as our guests experience depend on a timely approach
High standards and attention to detail, especially when it comes to cleaning and presentation
Access to your own transport (car, scooter or bike) to move efficiently around London with supplies
Own set of basic tools (e.g. screwdriver, hammer, drill, tape measure) for minor maintenance tasks
Confident using a smartphone and mobile apps for job tracking and communication
An understanding of short-let hospitality (e.g. Airbnb) and guest expectations
A good working knowledge of London's layout and neighbourhoods
Ability to work independently, troubleshoot under pressure, and communicate clearly with the City Management Team
Basic handyman skills are a bonus - and having your own tools is essential for these tasks

About Pass the Keys

In their own words

About the company & team

Freelance Operations & Housekeeping Associate - London
Flexible Part-Time Work | £18+ per hour

Are you looking for flexible work that fits around your existing commitments?

Pass the Keys is seeking a reliable and proactive Freelance Operations Associate to support our growing portfolio of short-let managed properties in London. This role is ideal for someone already working part-time or looking to further supplement their income.

Pass the Keys is one of the UK's leading short-let management companies. We help homeowners earn more from platforms like Airbnb and Booking.com by handling everything from marketing to guest support and housekeeping. Our goal? To make short-letting completely hassle-free for property owners and seamless for guests.

All open roles at Pass the Keys