Shop Assistant

At Ottolenghi, we're known for vibrant food, busy delis, and restaurants full of energy-but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest.

Ottolenghi Marylebone brings our signature warmth and creativity to the heart of Marylebone. Nestled among charming high streets, independent boutiques, and a vibrant local community, our Marylebone deli is a beloved neighbourhood destination.

What you'll do

• Serve customers with warmth, knowledge, and enthusiasm.
• Maintain the shop floor, deli counter, and product displays to a high standard.
• Handle transactions accurately using the till system.
• Share product knowledge and make confident recommendations to customers.
• Support stock management, including replenishment and rotation.
• Maintain food safety and hygiene standards across all product areas.
• Contribute to a positive, welcoming atmosphere in the shop.

What we're looking for

• Previous retail or hospitality customer service experience
• A genuine love of food and an enthusiasm to share that with customers.
• A friendly, helpful, and proactive approach to service.

Key skills

• Warm and engaging with customers.
• Strong product knowledge (training provided).
• Reliable, organised, and detail-oriented.
• Strong communication and interpersonal skills.
• Well-organised with excellent attention to detail.
• Comfortable using relevant IT systems
• Ability to multitask and problem-solve in a fast-paced environment.
• Calm under pressure with a solution-focused mindset.
• A genuine passion for food, retail, and customer service and continuous improvement.

What's in it for you?

• 28 days annual leave per year, inclusive of bank holidays
• Delicious Ottolenghi staff meals on shift and generous staff discount
• Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts
• Refer a Friend Bonus: £500 for each successful referral
• Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef's Academy workshops, and access to external courses
• A warm, inclusive working culture where individuality, growth, and creativity are celebrated
• Enhanced Parental Pay after two years' service
• A special birthday treat to celebrate your day
• Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen
• A collaborative and creative environment where your ideas are valued

If you care about great food, great people, and doing things properly, we'd love to hear from you.