IT Support Engineer

We're looking for an enthusiastic and customer-focused IT Support Engineer to join our Technical Operations team in Whiteley.

This is a hands-on role providing face-to-face support to colleagues across our Whiteley office, alongside remote support for employees working from home and other Onecom locations. You'll play a key part in ensuring our people have the tools, technology and support they need to be productive every day.

This role offers an excellent opportunity for someone with IT support experience, or a candidate early in their IT career, who is looking to develop their skills across end-user support, device management, Microsoft technologies and workplace IT operations.

• Acting as the on-site IT support contact for our Whiteley office

• Providing responsive support to colleagues both in person and remotely

• Building, configuring and deploying laptops and desktops for new starters and replacement devices

• Supporting onboarding and offboarding processes, including equipment allocation and recovery

• Maintaining accurate IT asset records and equipment inventories

• Managing IT stock levels and coordinating equipment ordering where required

• Supporting Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint

• Assisting with user account administration, MFA setup and access requests

• Ensuring devices remain secure, compliant and fully patched

• Looking after meeting room technology, printers and shared office IT equipment

• Logging and updating tickets within the IT support system

• Maintaining support documentation and user guides

• Assisting with hardware refreshes, office moves and wider IT projects as required

Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate.

You will join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.

• Some experience of providing IT support, whether in a work environment, apprenticeship, placement or through education

• Good knowledge of Windows 10/11 and laptop/desktop hardwar

• Experience using Microsoft 365 applications, particularly Outlook, Teams and OneDriv

• Understanding of basic networking concepts including Wi-Fi, LAN, VPN and IP addressing

• Strong communication skills with the ability to explain technical issues clearly to non-technical users

• Excellent organisational skills and attention to detail

• Ability to manage competing priorities and work independently when neede

• A proactive and customer-focused approach to problem solving

• Microsoft Intune

• Windows Autopilot

• Microsoft Entra ID (Azure AD)

• Active Directory

• IT asset management

• Device lifecycle management

• CompTIA A+, Microsoft 365 Fundamentals (MS-900) or similar qualifications