Client Partner - Retail & Consumer

The team you'll be working with:

NTT's Products & Services Sector is responsible for the profitable delivery of services and revenue growth for all our industrial and retail clients in the UK, as well as the development of new logo clients in the sector.

Reporting to the Executive Head of Mobility & Consumer (UK), the Client Partner (CP) role has business development responsibility as well as operational management accountability for a client or group of clients as well as supporting new logo client activity, leveraging both our global practices and delivery services provided by our Global Delivery Centres.

This role is based in London at NTT's One King William Street office (and those of our clients in the UK as required to fulfil the duties and responsibilities outline below) but may require occasional international business trips to other NTT office or client sites. Additionally, the CP will need the flexibility to work within a non-conventional environment with virtual teams spanning time zones across the UK, India, APAC and the US.

What you'll be doing:

• Driving profitable revenue growth with assigned clients.
• Developing and maintaining strong relationships with assigned clients.
• Ensuring the quality of services delivered to their assigned clients (including adhere to NTT's governance and commercial frameworks).
• Participating in the delivery of client engagements.
• Managing and supporting the career development of team members.
• Fostering the development of the team's capabilities and expertise in line with client needs/market evolution.
• Proactively managing to team utilisation and the delivery of services to achieve targeted revenue and profitability metrics.

What experience you'll bring:

The successful candidate have experience of the IT managed services and consultancy industry, specifically in the sale and delivery of outsourcing services, systems integration and consulting projects and services. With a successful track record of growing business and managing relationships across the retail industry you will have held previous roles in account management and/or IT operational & delivery management and will be able to demonstrate experience in the following areas:

• Experience of working within the Retail Sector for a major IT Services business with a proven track record of business development and growth
• Building, managing and nurturing complex stakeholder relationships at a senior level with a minimum of 5 Years in a similar client facing / business development role
• Consultative, customer-oriented with an ability to present to audiences of different participants (e.g., executives, clients, technical peers, non-technical professionals) and size.
• Strong analytical and problem-solving abilities with demonstrable experience in facilitating and articulating client issues.
• Ability to think creatively but with a keen attention to detail and ability to articulate complex business and technical issues

Who we are:

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

what we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

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