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Service Cloud Voice Developer

On-site in London·Added 5 days ago (last checked 10 Nov)

NTT DATA

118 open roles

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Our summary

Work mode: On-site, London
Experience: 3+ years

Skills

Nice to have

Apex

Requirements

What we're looking for

3+ Salesforce Service Cloud & Service Cloud Voice
Salesforce Industry development experience preferred.
Experience in day-to-day development/configuration in Salesforce Industries Cloud
Data Mappers (fka Data Raptors)
Omni Processes (fka Integration Procedures)
OmniScripts
Skills in Apex (triggers, batch, web services)
Integration Experience is benefcial (Mulesoft / APIGEE / Connected Apps)
Experience of JavaScript/Lightning components
Basic understanding of Apex sharing and security model
Experienced with Lightning Web Components
Skills in analysing and problem-solving issues
Experience of prioritising tasks and working to deadlines
Strong communication, time-management and multi-tasking skills
Able to understand large / complex systems and both review and pick-up existing implementations for in-life enhancement.
Able to work as part of a small Agile team, collaborating with and supporting others - flexing roles and responsibilities as needed.

Nice to have

Automated testing experience (e.g. Provar, Selenium) - desirable

Education & certifications

Ideally qualified with the following certifications:

Salesforce Certified Platform Administrator
Salesforce Certified Platform Developer
Salesforce Certified Platform App Builder
Salesforce Certified Omnistudio Developer
Salesforce Accredited Professional: Public Sector Solutions

Pay & benefits

What you'll get

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

The role

What you'll do

Implementing Salesforce Service Cloud & Service Cloud Voice
Salesforce Industry cloud Development and Deployment, using the Public Sector Solutions cloud solution
Working, promoting and ensuring others are working in accordance with the established quality plan.
Implementation of Salesforce Flows to a high standard (e.g. screen flows, triggered flows, API flows)
Implementation of Public Sector Solutions features and tools including OmniScript, FlexCards, Action Plans and Document Generation tooling.
Implementation of custom Apex classes and LWC components where needed
Driving the use of tools to improve productivity. Is concerned with maximizing
performance from the point of view of exploiting benefits
Consolidating, conveying and implementing the functional, technical and methodology knowledge acquired in this or other projects he or she is involved in.
Ensuring the alignment of the solution with market trends in his or her area of expertise, incorporating best practices
Ensures sustainability of the solution over time
Supporting the delivery of balanced solutions (demand/viability).
Builds, tests and documents structural elements of the solution
Solves complex problems related to his/her area of expertise
Acts as an expert point of contact with the client's equivalent areas
Defines work standards or methodologies adapted to the solution
Git version control of CI/CD deployment pipeline
Jira / Confluence or equivalent workflow / online documentation

Hiring process

3 steps3 interviews

Application
Application review
Recruiter screening
With a recruiter
Your background, career goals, role fit, location and availability.
Technical interview or assessment
Domain expertise through live discussion, case-based conversation or problem-solving exercises.
Hiring manager interview
With a hiring manager
Collaboration style, decision making, cultural alignment, and for some conversations strategic thinking and values.
Offer
Background checks

About NTT DATA

Industry: IT Services
Founded: 1967
Employees: 100,000–200,000
Headquarters: Tokyo, Japan

In their own words

About the company & team

As part of our continuous growth, we are seeking a Salesforce Service Cloud Voice Developer to join our Salesforce Delivery team in London, focusing on clients in the Public Sector Domain.

The Salesforce Developer builds on and extends the capabilities of the Salesforce platform.

The successful candidate will have experience

delivering Salesforce Service Cloud & Service Cloud Voice projects
working across all aspects of Salesforce development
ideally including experience with Omnistudio/Industry Clouds/Public Sector Solutions Cloud.

You'll work closely with business analysts, solution architects, contact centre specialists, testers and operational teams to deliver scalable, secure and reliable customer service solutions.

While you will report into your project leads, you can expect some level of client and project stakeholder interaction.

Please note, you must either have Full UK Security Clearance (SC) or be able to attain it to be eligible for this role.

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.