Delivery Operations Manager

Role Purpose

We're looking to recruit a Delivery Operations Manager to play a pivotal role in supporting the successful delivery of NorthStandard's technology portfolio through a combination of delivery management, portfolio governance, financial management and operational excellence.

Working across multiple projects, products and change initiatives, the role combines traditional PMO disciplines with hands-on delivery management responsibilities. You'll be responsible for maintaining strong delivery governance, financial oversight, portfolio reporting, risk management and planning, while supporting teams to deliver value effectively and sustainably.

You'll work closely with Delivery Managers, Product Managers, Technology teams, suppliers and business stakeholders to ensure projects are well governed, appropriately resourced, financially controlled and aligned to strategic objectives.

We're looking for someone proactive and ambitious who enjoys taking ownership and driving things forward. You'll be highly confident working with data and an advanced Excel user, with the commercial awareness and confidence to negotiate effectively with suppliers and stakeholders.

The role operates on a hybrid basis, with an expectation that you'll work from the office three days per week.

What will you be doing?

Portfolio & Delivery Management

1. Support and manage the delivery of technology projects and programmes using Agile, Waterfall and hybrid delivery approaches.

1. Maintain oversight of project plans, milestones, dependencies, risks, issues and delivery progress across the technology portfolio.

1. Actively identify and remove blockers, escalating where appropriate to support successful delivery outcomes.

1. Work with Delivery Managers, Product Managers and stakeholders to ensure delivery plans remain aligned with strategic priorities.

1. Coordinate delivery activities across teams and suppliers, ensuring effective collaboration and communication.

Financial Management

1. Own technology portfolio budget tracking, reporting, analysis and forecasting processes.

1. Manage monthly forecasting and reforecasting activities alongside Delivery Managers and budget holders.

1. Coordinate project billing, purchase orders, invoice approvals and supplier payment processes.

1. Produce financial reporting and insights to support investment decisions and governance forums.

1. Create and maintain portfolio forecasting templates, standards and reporting processes.

Governance, Risk & Reporting

1. Establish and maintain portfolio governance processes, standards and controls.

1. Identify, assess, manage and report portfolio, programme and project risks, issues, assumptions and dependencies.

1. Produce executive level reporting for technology leadership teams, steering committees and governance forums.

1. Maintain accurate portfolio records, project databases and reporting information.

1. Coordinate governance meetings, prepare packs and agendas, capture actions and ensure follow-through on agreed outcomes.

Portfolio Planning & Resource Management

1. Support annual planning, prioritisation and portfolio review processes.

1. Facilitate resource planning activities and maintain visibility of demand, capacity and key dependencies.

1. Support roadmap development, investment planning and portfolio forecasting activities.

1. Leverage delivery metrics and portfolio data to provide insights, recommendations and delivery confidence assessments.

Supplier & Commercial Management

1. Support supplier engagement activities including statement of work reviews, budget tracking and commercial reporting.

1. Monitor supplier performance against agreed objectives, budgets and delivery commitments.

1. Support contract administration and financial governance activities.

Continuous Improvement

1. Document and maintain portfolio management methodologies, frameworks, standards and ways of working.

1. Facilitate lessons learned activities and identify opportunities to improve delivery effectiveness.

1. Promote best practice delivery management, governance and project controls across the technology function.

1. Drive improvements in reporting, planning, financial management and portfolio oversight processes.

About you - Essential Skills/Qualifications/Experience

• Proven experience within PMO, Portfolio Management, Project Management or Delivery Management environments.

• Strong understanding of project and programme governance.

• Experience managing budgets, forecasts, invoices and financial reporting.

• Strong knowledge of Agile, Waterfall and hybrid delivery methodologies.

• Experience maintaining RAID logs and delivery reporting.

• Excellent analytical and data interpretation skills.

• Advanced Excel and strong reporting capability.

• Strong stakeholder management and communication skills.

• Ability to influence outcomes across technical and business teams.

• Experience facilitating workshops, governance forums and planning sessions.

• Highly organised with exceptional attention to detail.

• Proactive, self-motivated and comfortable operating in a fast-paced environment.

• Comfortable challenging constructively and driving accountability.

• Strong written communication skills with experience producing executive-level reports and presentations.

Preferred Skills/Qualifications/Experience

• PRINCE2, Agile, Scrum or equivalent project management qualification.

• Experience working within technology delivery portfolios.

• Experience using Azure DevOps or similar delivery tooling.

• Experience managing third-party suppliers and technology partners.

• Experience supporting portfolio planning and investment governance activities.

• Understanding of organisational change and change management frameworks.