Assistant Analyst (Energy Bureau)

• Contract type: This is a permanent opportunity

• Hours: Full time 35 hours per week 

• Band & Salary: £27,960 circa per annum.

• Working pattern: Hybrid working: this role permits hybrid working, employees are expected to work from a Network Rail location for 60% of their weekly hours, typically 3 days for full time roles.

• For this role you need to live within 75 minutes of The Quadrant in Milton Keynes

• Closing date: 11th November 2026

  Please note this role may close early in the event of a high number of applications. 

This role is centred on providing administrative support, with a strong focus on reconciling utility invoice payments and maintaining accurate records across energy-related processes specifically invoicing 3rd parties and retail tenants for utility consumption and dealing with any subsequent enquires.

As a valued member of the Energy Bureau team, you'll assist with a range of core administrative functions, including:

• Information management
• Tenant billing
• Utility off-charging
• Invoice validation
• Query resolution

Success in this role requires strong problem-solving skills, particularly when addressing discrepancies or resolving issues as they arise.

• Validate utility invoices (electricity, gas, and water) and manage supplier billing queries
• Create and maintain tenant billing records and invoices 
• Raise purchase orders and ensure prompt payment of invoices to suppliers
• Generate bills for external customers which receive utility supplies from Network Rail through the off-charging process
• Resolve queries from customers, both internal and external to Network Rail
• Upload data and documents and make changes to the Energy Link database
• Undertake the monitoring, measuring, analysis and reporting of energy usage
• Support the development and continuous improvement of processes and services

• Proficiency in Microsoft Excel is essential, including the ability to create and work with VBA macros.
• Experience of utility invoicing from either a supply or customer environment
• Demonstrates effective customer service experience, with the ability to manage queries confidently and professionally
• Proficient in Microsoft Excel, including the creation and use of VBA macros
• Has a solid understanding of invoice creation and experience within the utility industry
• Possesses strong communication and analytical skills, with the ability to present information clearly and appropriately
• Experienced in extracting and reporting data from multiple sources, including databases

• Previous experience in utilities management, accounts payable, financial processes, energy management or a bureau related role
• Creation of Standard Operating Procedures (SOPs)
• Experience with Systems Link/Energy Manager

Please note: The criteria outlined in this advert reflect the specific requirements of this role. The attached job description provides full details of the role's responsibilities, essential and desirable criteria and should be considered alongside this information.