Programme Manager in London

There are all sorts of employee benefits available at Nationwide, including:

• 30 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub - access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

We're looking for an experienced Programme Manager to lead large-scale, complex Payments and Core Banking programmes from strategy and mobilisation through to execution and implementation. You'll take end-to-end accountability for programme outcomes, including scope, milestones, investment, benefits, risk and overall delivery confidence, while leading multidisciplinary teams across engineering, architecture, product, operations, testing, security, business change and strategic partners. A key part of the role will be translating complex technology delivery into a clear and credible executive narrative, enabling senior leaders to make informed decisions quickly. You'll establish strong, proportionate governance that enables rather than slows delivery, proactively managing critical dependencies, risks, delivery trade-offs and critical paths.

You'll build trusted relationships across CIO teams, business stakeholders, suppliers and senior executives, creating the conditions for teams to perform at their best while constructively challenging and intervening when delivery requires support. Comfortable operating in ambiguity, you'll turn strategic objectives into clear, executable plans and maintain momentum through complex change. Above all, you'll ensure programmes are delivered to the standards expected of critical banking and payments services, with a strong focus on operational resilience, security, controls, customer outcomes and safe, sustainable implementation.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.