Lead Product Manager - Credit Card

You'll play a key role in shaping the commercial performance and future direction of our credit card portfolio, using customer insight, portfolio economics and market understanding to identify opportunities for growth and long-term value creation. Working closely with Commercial, Finance and Risk teams, you'll use data-driven insights to influence pricing, acquisition and credit strategies, balancing commercial success with strong risk management and excellent customer outcomes.

You'll take ownership of portfolio performance, bringing together financial, customer and risk data to evaluate results, forecast future performance and identify actions that will drive growth. By understanding how customers engage, spend, borrow and repay, you'll develop targeted strategies across the customer lifecycle, improving acquisition, activation, retention and overall portfolio value while ensuring every initiative delivers measurable results.

Alongside leading commercial planning and opportunity management, you'll help ensure our products, pricing and customer interventions deliver fair value and meet Consumer Duty requirements. Partnering with colleagues across Risk, Finance and Compliance, you'll oversee customer and commercial outcomes, proactively managing risks and ensuring sustainable growth that benefits both our customers and the business.

As a Lead Product Manager, you'll bring strong commercial acumen, analytical capability and the confidence to influence decision-making across a complex business environment. We're looking for someone who can combine strategic thinking with a deep understanding of portfolio performance to deliver sustainable growth and improved customer outcomes.

• Proven experience managing or influencing the P&L and performance of a credit card, unsecured lending or similar financial services portfolio

• Strong understanding of credit card economics, including balances, spend, interest and fee income, funding costs, impairments, operating costs and customer attrition

• Excellent analytical and commercial judgement, with the ability to translate complex data and insights into clear priorities, actions and measurable outcomes

• Demonstrable experience identifying, quantifying and managing commercial opportunities and risks, implementing recommendations and tracking delivery through to realised P&L impact

• Strong experience in business planning, forecasting, variance analysis, scenario modelling and presenting performance insights to senior stakeholders

• A proven track record of collaborating across Finance, Risk, Data, Operations and Marketing to influence decisions and deliver sustainable commercial and customer results

• Excellent stakeholder management and communication skills, with evidence of influencing senior leaders, challenging constructively and contributing to strategic business decisions

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub - access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level.

That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

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Please note that should you be successful in securing this role, the job title on our internal systems will be Lead Product Manager.