£13.58
UK jobs. Bigger possibilities.
172,000+ live jobsPart Time Customer Service Advisor
On-site in Birmingham·Part-time·Added yesterday (last checked 4 Nov)
National Express
7 open roles
Our summary
- Salary
- £13.10 an hour
- Contract
- Permanent, part-time hours
- Closing date
- Apply by Friday 13 November
Requirements
What we're looking for
Confident English language communication skills
Previous experience in a fast-paced, front-line customer service role
A friendly, can-do attitude and a desire to keep learning and growing
The ability to work well both in a team and independently
Good stamina and overall fitness – this role can involve standing or sitting for extended periods
Flexibility to work shifts, including weekends and bank holidays
Pay & benefits
What you'll get
£13.10ph
The role
We’re excited to offer a fantastic part time opportunity to become a Customer Service Advisor at Birmingham Coach Station. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.
Location: Birmingham Coach Station
Schedule: 16 hours per week
What you'll do
As a Customer Service Advisor, you’ll be right at the heart of the action. You’ll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe – your role will make a real difference to someone’s day.
Delivering outstanding customer service with a positive and proactive approach
Providing information about services, updates, and disruptions clearly and accurately
Using ticketing and operational systems confidently and responsibly
Supporting and encouraging team members, and helping with training when needed
Following all health and safety procedures to maintain a secure working environment
How you'll work
Working every Friday, Saturday and Sunday (3 days a week)
To cover the times from 06:15 - 21:15
Hiring process
Assessment Day: Wednesday 18th November, 2026
About National Express
- Industry
- Transport, logistics and public infrastructure
In their own words
Additional information
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
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