Fixed Term Customer Service Advisor

Pay:  £13.10ph

We’re excited to offer a fantastic fixed term opportunity to become a Customer Service Advisor at Birmingham Coach Station. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.

As a Customer Service Advisor, you’ll be right at the heart of the action. You’ll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe – your role will make a real difference to someone’s day.

Delivering outstanding customer service with a positive and proactive approach

Providing information about services, updates, and disruptions clearly and accurately

Using ticketing and operational systems confidently and responsibly

Supporting and encouraging team members, and helping with training when needed

Following all health and safety procedures to maintain a secure working environment

Schedule: 19 hours a week. This is a 12 month Fixed Term Contract until 10th October 2027. 

Shifts: 06:15 until 21:15

Working any 3 days out of 7 days (mostly weekends)

Shifts vary from 6 to 7 hours daily

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.