Tactical Collection Support Officer

£37,428

Roles based in Kingston upon Thames (Tolworth) will receive an additional London Weighting of £4,379

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £37,428, National Crime Agency contributes £10,842 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.

If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).

• Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
• Family friendly policies, notably above the statutory minimum
• Learning and Development opportunities
• Interest free loans and advances, including season tickets, childcare and rental deposits
• Housing schemes - Key Worker status
• Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway, Edenred and Blue Light Card schemes.
• Staff support groups/networks
• Sports and social activities, including membership to the Civil Service Sports Council (CSSC)

Further information is available on the NCA Website.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

You will deliver an effective, efficient and high-quality digital service through the continuous development and support of NCA's Digital Forensic Tactical Collection capability. You will be a part of a flexible, professional and highly-motivated team, contributing to the successful delivery of cutting-edge digital forensic capabilities to help accelerate NCA digital investigations.

You will be a key member of the Forensic Services' Digital Innovation team, providing technical administration, support and quality assurance of our national Tactical Collection mobile device examination 'Kiosks'. To be successful in this role, you will need a basic understanding of digital forensic processes and procedures within digital investigations, what the Forensic Science Regulator's (FSR) Code of Practice is and how it impacts the work we do. You will be responsible for ensuring all Tactical Collection activities are aligned to operating procedures to enable ISO accreditation and FSR Code compliance. The role is customer service focused, including providing guidance and advice to colleagues and investigators in support of conducting basic digital forensic examinations.

Provide Technical Support - Provide technical support for our national Tactical Collection mobile device examination 'Kiosks', as tasked.

Respond to Queries - Monitor email / telephone queries received, and respond appropriately providing advice and escalation, if required.

Quality Assurance - Co-ordination of training and competency assessments for Kiosk-trained staff, including helping them maintain competence by conducting routine quality assurance checks.

Accreditation and Compliance - Contribute to the development, implementation and maintenance of quality standards (ISO 17025), ensuring compliance across the Tactical Collection capabilities.

Communication and Stakeholder Engagement - Regular engagement with Forensic and Investigations teams to promote and support the use of Tactical Collection capabilities.

Building working relationships - Establishing and maintaining positive relationships with both internal and external stakeholders.

Teamwork - Support the development and maintenance of ISO17025 policy and procedures for tactical collection capabilities.

Forensic Service Delivery - Support the development and maintenance of ISO17025 policy and procedures for tactical collection capabilities.

Flexible working, Full-time, Job share, Part-time

Bristol, Kingston-upon-Thames (Tolworth), Tamworth, Warrington

Apply before 11:55 pm on Wednesday 18th November 2026

488213

Executive Officer

NCA Grade 5/Police Constable

Permanent

Digital
Information Technology
Operational Delivery

1

IT Skills - Ability to confidently work with M365, as well as learn other applications and programmes as required.

Data Analysis - Ability to extract and interpret data/information and produce statistical reports.

Customer Service - Provide technical advice and guidance to the Forensic Services Department and trained operators within the area of responsibility.

Managing Priorities Effectively - Strong ability to plan ahead, manage competing demands, remain organised and adapt to change.

Problem Solving - Assist the Digital Forensics capability development, such as through the capture of new forensic requirements, delivery of automation and adoption of cloud technologies.

Communication - Conveys information clearly and effectively through written and verbal communication.

Time Management - Effectively manages time and workload and escalates issues, ensuring tasks are completed to agreed standards and timescales.

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service

We'll assess you against these technical skills during the selection process:

• Commitment to improving culture within a team.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

• Name : central.recruitment@nca.gov.uk
• Email : central.recruitment@nca.gov.uk
• Telephone : central.recruitment@nca.gov.uk

If you believe your application has not been treated fairly, email: Central.Recruitment@nca.gov.uk (quoting the vacancy reference).
If unresolved, you may escalate your complaint to the Civil Service Commission.

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