Store Supervisor

📈  Scottish Widows contributory pension – company will match up to 5% 
🛍️  Up to 25% colleague discount in store 
🚗  Free parking on site 
🌴  33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
📚  Excellent training and development opportunities 
🪜  Plenty of career progression opportunities 
👨‍👩‍👧‍👦  Life Assurance 
🗣️  Employee Assistance Programme with Retail Trust 
🎁  Comprehensive colleague benefits
🚼  Enhanced Family Leave Policies

We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.

We're looking for a proactive and customer-focused Store Supervisor to help lead our team and deliver outstanding results. This is a hands-on role where you'll support the Store Manager in day-to-day operations, inspire colleagues, and ensure every customer enjoys an exceptional experience. This role will also include a focus on Agricultural customers and maintaining our CRM system.
If you're passionate about retail, thrive in a fast-paced environment, and want to make a real impact, we'd love to hear from you.

Contract: Permanent
Hours: 40 hours per week
Hours of Work: Working 5 days out of 7, including alternate Saturdays.

As Store Supervisor, you'll play a key role in driving store performance, maintaining high standards, and supporting team development. You'll lead by example, create a positive and solution-focused environment, and make sure every interaction reflects our values: customer first, innovative, knowledgeable, honest, committed, and courageous.

Key responsibilities include:
• Supporting the Store Manager in delivering annual sales budgets and business plans
• Driving sales through effective merchandising and stock control
• Leading daily team organisation, rotas, and task delegation
• Coaching and motivating colleagues to achieve targets and deliver excellent service
• Handling customer queries and complaints professionally
• Ensuring compliance with health & safety policies and company procedures
• Acting as Duty Manager and keyholder when required
Maintaining our CRM system, including daily call outs to our Agricultural customers.

Supporting our delivery team when needed

• Proven experience in a supervisory role within a retail or customer-facing environment
• Strong understanding of retail operations, including stock control and customer service
• Skilled in problem-solving and prioritising under pressure
• Excellent communication and interpersonal skills to lead and engage colleagues
• Flexible and adaptable, with a commitment to continuous improvement and team success
• A natural leader with a customer-first mindset and a passion for delivering outstanding service