Team Leader in Dudley

Job Title: Team Leader
Position Type: Permanent
Type of Employment: Full Time
Rate of Pay: £24,798 per annum
Hours: 30 hours per week
Location: Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, England, DY1 2HQ

• Responsible for producing audit improvement plans for the client.
• Attend regular cleaning technical and efficacy audits.
• Management of rota ensuring suitable cover in place and overtime/cover allocated within budget.
• Manage competency checks of staff within designated zone.
• Escalate appropriately to management any issues that may impact service.
• Demonstrate, with training, an understanding of contractual obligations to minimise deductions within payment
• Undertake Personal Development Reports (PDR) for Domestic Assistants setting objectives and managing their
• performance against these.
• Ensure staff are fully compliant with on-site regulations i.e uniform, smoking legislations, H&S.
• Manage all HR related issues to their staff including absence management, grievance and disciplinary issues etc.
• Working with the Cleaning Compliance Manager to ensure documentation and meetings are held in line with
• Mitie policy and Employment Law.
• Confidentally deliver agreed toolbox talks as and when required. This will cover a range of specialisms such as
• healthcare cleaning, health and safety, health and wellbeing.
• Complete inspections of areas, ensuring any issues are identified with the relevant staff members to avoid a
• repeat of the issue.
• Positive communication with all staff to promote a one team attitude.
• Identify trends when reviewing audits and compiling an internal action plan for implementation.
• Manage consumable and labour spend in line with budget as directed by the Cleaning Manager.
• Report any complaints in a professional and timely manner and support responses.
• Report accidents and near misses as per company and client procedure.
• Support staff with mandatory training achieving the agreed Mitie target as set.
• Maintain and keep up to date Mitie Site pack documentation.
• Build strong working relationships with ward and department leads with the allocated zone, acting as the first
• line of response for them when issues arise or assistance is needed.
• Support catering with the 24/7 menu if working within the required time.
• Checking and maintaining all areas to support line manager.
• Carry out cleaning monthly tasks in line with customers requirements.
• Be willing and able to support operationally if resource levels fall below required need.
• Check all stock levels and report to manager & stores for ordering.
• Training for staff on all areas including terminal cleans and hygiene training.
• Carry out other reasonable requests from client and/or manager.

You will be required to manage rosters on a daily basis ensuring appropriate cover is sought where required and resources are allocated effectively. Manage your own zone and staff.

• Leadership experience preferred although training will be given.
• Industrial/Healthcare Cleaning experience preferred.
• Ability to positively communicate at all levels.
• Ability to work on own and in a team.
• Ability to work to set schedules and on own initiative.
• Flexibility essential in workload and possibly hours if needed.
• Work both pro-actively and re-actively.
• Undertake variety of tasks that are within this role, both internal and external.
• Basic knowledge & understanding of health and safety policies.
• Implementation of H&S policies and procedures.
• Basic IT Skills.
• Needs to represent Mitie values on site by being presentable, uniformed, affable and helpful at all times.
• Willing to go the extra mile.

Strong people skills are required ensuring colleagues feel valued and rewarded and policies and processes are enforced when necessary.

Mitie is committed to safeguarding and promoting the welfare of vulnerable groups, including children and adults at risk, and expects all employees to share this commitment. The successful candidate will be subject to a Standard criminal record check and satisfactory references. All colleagues are expected to understand and uphold their safeguarding responsibilities as part of their role.

This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the filtering rules) in order to assess their suitability to work with children or vulnerable adults.