Switchboard and Helpdesk Operative

On-site in Dudley·Full-time·Added 11 days ago (last checked 2 Oct)

Mitie

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Overview

Job details

£17,845 a year
Gross, as stated in the ad.
About £1,360 a month after tax.
Full-time
Per the ad.
Apply by Monday 2 November
The date the employer’s listing closes.

Requirements

Work on-site in Dudley
No relocation package mentioned.

Skills

Requirements

What we're looking for

Demonstrated experience in Customer Service, with excellent verbal and written communication skills.
Ability to manage phone calls and emails efficiently, with attention to detail.
Expertise in Microsoft Office and a strong standard of literacy and numeracy.
Exceptional planning, organisation, and time management skills.
A professional and positive attitude, with the ability to work effectively under pressure.

Pay & benefits

What you'll get

Job Title: Switchboard and Helpdesk Operative
Salary Per Annum: £17,845
Position Type: Fixed Term Contract
Employment Type: Part Time
Total Weekly Contractual Hours: 27 hours
Location: Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, England DY1 2HQ

The role

We're looking for a professional Switchboard and Helpdesk Operator to join our night team on temporary contract 27 hours per week (maternity cover until June 2027).

What you'll do

As a Switchboard and Helpdesk Operator, you'll be responsible for managing phone calls and email enquiries, supporting employees, and accurately logging information onto databases-all while delivering high levels of service and professionalism. You will be the first point of contact for our team, efficiently handling requests and ensuring the smooth flow of information throughout the day.

Answering incoming calls and emails promptly, addressing customer needs with professionalism and courtesy.
Operating the switchboard effectively to ensure calls are directed to the appropriate teams or individuals.
Accurately inputting and outputting data into systems and monitoring performance against Service Level Agreements (SLAs).
Delivering a professional service while adhering to Mitie's policies, processes, and procedures.
Staying organised, prioritising workloads, and meeting challenging deadlines under pressure.
Maintaining confidentiality and considering the needs of all stakeholders on-site.

How you'll work

Night shift temporary contract 27 hours per week (maternity cover).

description

Are you passionate about providing exceptional service?

Do you have Customer Service experience and thrive in fast-paced environments?

Skills and Experience Required

If you're ready to bring your customer service expertise and organisational skills to our team, we'd love to hear from you!

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow
Website: mitie.com

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