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171,000+ live jobsService Support Manager in Cardiff
Hybrid in Cardiff·Full-time·Added 5 days ago (last checked 31 Oct)
Our summary
- Work mode
- Hybrid, Cardiff
- Contract
- Full-time
- Closing date
- Apply by Monday 30 November
Skills
Nice to have
Mitie is hiring for this role in several places. This vacancy is in Cardiff.
The role
Join Mitie - the future of high performing places.
💼ROLE: Service Support Manager
What you'll do
Mitie have an exciting new opportunity for a Service Support Manager / Area Manager to support our contract with Network Rail. You will be responsible for the delivery of excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures. This position is a mobile / hybrid position as you will be visiting multiple sites.
- Build strong relationships with contract clients and conduct audit inspections.
- Monitor performance against SLAs and cleaning specifications.
- Manage daily employee wages and ensure Health & Safety compliance.
- Follow statutory Fire and Safety regulations to mitigate risks.
- Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
How you'll work
🕐HOURS: Monday to Friday, 37.5 hours
📍LOCATION: Wales and borders - Site visits
What we are looking for
- Previous management experience,
- Excellent customer service and communication skills,
- Strong organisational and time management abilities,
- IT literacy, especially in Microsoft Office,
- Full UK clean driving licence (company car provided),
- IOSH Health & Safety qualification is highly desirable,
About Mitie
Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.
The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.
- Industry
- Facilities management
- Employees
- 77,500
- In the UK
- Glasgow
Location
Mitie · CF11 6JL
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