Senior Service Support Officer

On-site in Perth and Kinross·Full-time·Added 2 days ago (last checked 4 Nov)

Mitie

1326 open roles

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Our summary

Salary: £13.61 an hour
Work mode: On-site, Perth and Kinross
Contract: Full-time
Closing date: Apply by Friday 4 December

Skills

Health and Safety

Requirements

What we're looking for

Must be able to complete an Enhanced Disclosure in line with the Contract requirements.
Proven experience of staff supervision.
Experience of working within a janitorial or similar operational environment would be desirable.
Must fall into the required shift pattern as deemed suitable to meet Contractual requirements.
Have a flexible approach to the role.
Proven Customer Focus and Service Skills.
The ability to prioritise workload effectively, with good organisational skills.
Detail-conscious.
Able to work from own initiative.
Good awareness of Health and Safety legislation.
Excellent Time Management Skills.
Good Communicator.
Computer literate.

The role

At Mitie, we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We're looking for a Senior Service Support Officer who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning schedules.

What you'll do

Role Responsibilities:

To manage the Janitorial Team, ensuring that they carry out their duties effectively and efficiently in accordance with contractual requirements.
To arrange and organise the work of the Janitorial Team, identifying priorities in the work programme and organising workloads to ensure that adequate staffing resources are available at the location during the contractual periods.
To deliver the agreed services within the budget allocated to their role and to the standard required.
To develop good Client and Customer relationships as well as key communications with other Senior Janitors/Senior Caretakers/Senior Site Support Officers or Senior Site Superintendents on the Contract and within the MITIE's Portfolio.
To follow the Company's Health, Safety and Quality procedures within the course of the role and when dealing with the management of assigned sub-contractors when on site.
To undertake successfully the training matrix specific to this role.

Additional information

Contract: Permanent
Type of Employment: Full Time
Hours: 37 hours per week
Rate of Pay: £13.61 per hour
Shift Pattern: 5 out of 7
Location: Strathearn Community Campus, Pittenzie Road, Crieff, Perth and Kinross, Scotland, PH7 3JN

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow

In their own words

Additional information

Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.

If you are working in regulated activity, please note that you are subject to the following:

It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both).
This post is exempt from the Rehabilitation of Offenders Act 1974, and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.

All open roles at Mitie

Location

Mitie · PH7 3JN

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