Security Officer

Job Overview

• To protect our customer's property, people and/or assets by providing a secure and welcoming guest experience in a relaxed but professional manner.
• Delivering results that meet and / or exceed the key performance indicators for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to further continuous self-development.
• Front of house role providing security services to client & customers
• Cover different roles throughout the premises at short notice including (but not limited to) Front of House, Loading Bay, Access Card production and control room support.

Main Duties

Operations

• To be aware of and ensure compliance with all policies and processes and relevant legal and regulatory requirements as directed by the Site Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions and Standard Operating Procedures to maintain service excellence.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.
• To be customer service focused with a keen eye for detail.
• To report all issues to line management swiftly for resolution.
• Internal & external patrols of the client's premises.
• To cover holiday/sickness of Duty Security Manager & Pass Office Administrator.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

• Previous 2+ years of corporate security experience
• DS SIA license essential
• CCTV SIA license desirable
• SC Clearance desirable
• Excellent customer service skills and a friendly yet professional manner.
• Excellent communication skills are essential.
• Excellent ICT skills are essential with Microsoft Office & Outlook advantageous.
• Good fitness levels in order to be able to stand for periods of time and conduct building patrols.
• Team leadership & pass production experience is desirable.
• Clear communication skills with an eye for detail and good PC literacy and understanding of Microsoft Office applications.
• A willingness to undertake additional duties to complement the customer experience and high level of security delivery.