Regional Service Manager - Fire Extinguishers

Hybrid in Pattern:·Full-time·Added 2 days ago (last checked 31 Oct)

Mitie

1644 open roles

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Our summary

Work mode: Hybrid, Pattern:
Contract: Full-time
Closing date: Apply by Monday 30 November

Skills

Requirements

What we're looking for

Proven experience managing service teams in a fast-paced, customer-focused environment (fire & security or related sectors preferred) Ø Commercial acumen and a track record of delivering results.
Inspirational leadership style-energy, drive, and a passion for developing people, you will need this in abundance.
Calm, solutions-focused approach under pressure.
Excellent communication and stakeholder management skills
Commitment to safety, quality, and continuous improvement

Pay & benefits

What you'll get

Competitive salary, bonus, and benefits package.
Company vehicle or car allowance
Ongoing professional development and leadership training
Supportive, inclusive, and ambitious team culture
The chance to make a real difference in people's lives.

The role

An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.

Make a Real Impact in Portable Fire Extinguisher Service Delivery To deliver a first class efficient, reliable and operationally effective regional service team, build and develop the existing customer service base, ensure maximum revenue generation whilst maintaining best in class health and safety compliance. To provide clear leadership of the regional team with clear communication of and adherence to company policies.

What you'll do

Lead with Purpose: You will inspire and empower a talented team of engineers and schedulers, ensuring our customers receive best-in-class service-every time.
Drive Change: Your ideas and leadership will directly influence how we deliver, improve, and grow our regional service offering.
Grow Your Career: We invest in our leaders with ongoing training, clear progression paths, and opportunities to shape the business.
Make a Difference: Your work keeps people and property safe, every day.
To be responsible and accountable for the operational service delivery in your region, meeting PPM compliance targets and ensuring adherence to corrective SLA's of customer and the NSI Ø Responsible for Regional P&L and profitability in accordance with agreed target parameters Ø Build & Develop Teams: Recruit, coach, and develop engineers and support staff, fostering a culture of collaboration, accountability, and continuous improvement.
Innovate & Problem-Solve: Analyse performance data, implement best practices, and lead initiatives to improve first-time fix rates, SLA performance, and customer satisfaction.
Be the Customer Advocate: Act as the escalation point for customer needs, ensuring swift resolution and proactive communication.
Champion Safety & Sustainability: Lead on health, safety, and environmental compliance, ensuring our teams work safely and responsibly.
Collaborate & Communicate: Chair regular team meetings, share insights, and ensure everyone is aligned with our mission and values.

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow

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