Regional Operations Centre Manager

Job Title: Regional Operations Centre Manager

Responsible to: Security Operations Manager

Scope: UK&I and MEA - all activities within this JD apply to the UK&I and MEA.

Role Overview: To maintain the security and life safety of the clients, staff, property, information, operation and reputation.

1. Oversee proactive management/ monitoring of all security systems, including CCTV, access control and panic alarms, in UK&I and MEA region.
2. Carry out immediate triage and investigation into alarms arising from all security systems to reduce potential impact to bank operations.
3. Work with bank's corporate security systems team and vendors, to triage nuisance alarms and security system downtime.
4. Furnish the bank's corporate security systems team and vendors with timely data arising from system alarms.
5. Comply with Data Protection requirements in matters relating to investigations, databases, CCTV and access records.
6. Report immediately any/ all equipment faults to the relevant vendor, providing correct details.
7. Effective and timely reporting/ escalation of information or activities which can be regarded as potential threats to Deutsche Bank from internal and external sources.
8. Complete baseline CCTV patrols of all local and regional assets.
9. Manage and oversee all emergency response activities for executive residences in conjunction with external monitoring companies and escalate back into the bank and EEP management team.
10. Maintain EEP records and affect changes to these upon instruction from EEP management.
11. Must have demonstrable experience in people management.
12. Experience carrying out investigations and disciplinaries.
13. Confidently apply HR for policies when dealing with investigations and disciplinaries.
14. Carry out and record welfare check calls with one-man sites.
15. Complete & maintain all Mitie and CBRE contract and compliance documentation for all ROC/ SCR personnel under your responsibility.
16. Train and uplift ROCOs where they can fully and confidently undertake ROCM duties.
17. Report to Mitie site management any instances of insubordination, undesired conduct or behaviour or negligence.
18. Carry out performance reviews for ROCOs under your responsibility.
19. Carry out and record welfare meetings for all ROC/ SCR personnel under your responsibility.
20. Report safety hazards, injuries and 1st aid incidents within 12hrs.
21. Carry out scenario exercises to test KOD knowledge and conduct training to close knowledge gaps.
22. Maintain working knowledge of current Mitie HR policies.
23. Monitor, remain alert to, communicate and escalate local and regional security events which might impact business travellers and/ or operations.
24. Contact travellers to establish safety and or monitor and support with travel disruptions.
25. Carry out call tree tests to establish staff safety in conflict regions.
26. Good understanding of travel risk management.

Crisis and Emergency Response and Management Responsibilities

1. Effectively support/ enact Deutsche Bank Crisis Management procedures and processes.
2. Respond to and manage emergencies and escalate/ communicate incidents in accordance with Corporate Security and Non-Financial Risk Management (NFRM) Key Operating Documents (KODs).
3. Maintain a good working knowledge of the Incident Management processes.
4. Respond to emergency situations and assist with emergency building evacuations when necessary.
5. Manage, coordinate and escalate emergency calls and incidents relating to security and life safety events.
6. Provide first aid if required when responding to an emergency medical situation.

Compliance, Communication and Administrative Responsibilities

1. Attend the weekly Sister Bank call and produce comprehensive report detailing content to the Client and Senior Management.
2. Manage, review and implement agreed ROC/ SCR KOD's.
3. Ensure ROC/ SCR communication is delivered to a professional standard and undertake remedial action where it falls below expected standards.
4. Maintain clear, concise radio and telephone communication to colleagues and Mitie management at all times.
5. Deal with the client and Deutsche Back staff in a professional, effective and courteous manner.
6. Record and escalate any/ all security breaches.
7. Attend weekly Ops meetings and brief ROC teams on threat intel, ops changes and events.
8. Ensure adequate and effective staffing levels are maintained across the ROC/ SCR.

Legal and Legislative Responsibilities.

1. Possess strong understanding of data privacy and GDPR and how/ where/ when to apply this.
2. Maintain records of data release forms for audit.

Pay: £21.74 per hour

Shift pattern: 4 days on, 4 days off, 4 nights on, 4 days off

1. Strong command of the English language.
2. Ability to communicate (spoken and written) clearly and concisely.
3. Portray a calm and comforting demeanour while dealing with emergencies and incidents.
4. Well-developed interpersonal skills and networking ability.
5. Strong motivation and understanding of management techniques.
6. Possess a proactive, logical and inquisitory approach to security duties to be able to deliver under pressure.

1. Recommend changes to existing KODs in order to maintain the security and safety of the Clients property, information and/ or staff.
2. Suggest changes to equipment based on an end user perspective to maintain effective operation of the ROC function.

1. To permanently alter any section of the assignment instructions without the consent of Mitie management and or the Client.
2. To alter or attempt to alter any records, reports or databases maintained by the installed equipment.
3. To obtain goods or services amounting to capital expenditure without the consent of Mitie management and or the Client.