Prisoner Custody Officer

On-site in Highland·Full-time·Added today (last checked 9 Nov)

Mitie

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Our summary

Work mode: On-site, Highland
Contract: Full-time
Closing date: Apply by Wednesday 9 December

Skills

Pay & benefits

Visa & relocation

Have the right to work in the UK with no restrictions that would prevent them from undertaking the role.
Be able to successfully complete the required security vetting and pre-employment checks.
Be willing to undergo criminal record checks through Disclosure Scotland and any contract-specific vetting requirements.
Provide evidence of identity, employment history, and any other documentation required as part of the screening process.

A candidate may be eligible if they have:

British or Irish citizenship.
Indefinite Leave to Remain (ILR).
EU Settled Status.
Pre-Settled Status (provided they continue to hold a valid right to work).
Another visa category that provides an unrestricted right to undertake the role and satisfy vetting requirements.

Applicants must have the unrestricted right to work in the UK and be capable of meeting all contractual security vetting requirements. Unfortunately, we are unable to offer sponsorship for this role

The role

Join Our Team and Make a Difference

Mitie is proud to be delivering the Justice Partners Escort and Court Custody Service (JPECCS) on behalf of the Scottish Prison Service.

We are looking for dedicated, resilient and professional individuals to join our Court Operations Team as Prisoner Custody Officers (PCOs). This is an exciting opportunity to play a vital role in Scotland's justice system, ensuring the safe, secure and respectful care of individuals attending court.

As a Prisoner Custody Officer, you'll help maintain the safety and wellbeing of those in custody while working alongside courts, prisons, police services and justice partners to support the efficient operation of Scotland's courts.

What you'll do

What You'll Be Doing

As a Prisoner Custody Officer, no two days are the same. You will play a key role in maintaining a safe and secure environment while treating everyone in your care with dignity and respect.

Your responsibilities will include
- Supervising and caring for individuals held within court custody suites.
- Ensuring the safety, wellbeing and welfare of those in custody.
- Escorting individuals safely between custody suites and courtrooms.
- Conducting searches of individuals, holding areas and custody facilities in line with operational procedures.
- Supporting vulnerable and at-risk individuals through appropriate risk assessment and monitoring.
- Liaising with prison establishments, police custody teams, court officials and legal representatives.
- Maintaining security, order and professionalism within custody suites and court environments.
- Completing accurate records, reports and custody documentation.
- Working collaboratively as part of a team to ensure individuals arrive safely and on time for court appearances.

What we are looking for

We are seeking candidates who:
- Demonstrate integrity, professionalism and sound judgement.
- Are calm and resilient when working in challenging situations.
- Possess strong communication and interpersonal skills.
- Are reliable, trustworthy and committed to high standards.
- Work effectively as part of a team.
- Are able to treat people fairly, sensitively and with respect.
- Can follow procedures and maintain accurate records.
- Have the physical fitness required to safely undertake the duties of the role. Previous custodial experience is not essential. We welcome applications from individuals with experience in customer service, security, military, emergency services, social care, healthcare and other people-focused roles.

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow

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